Melissa Wishard

Versatile professional with extensive experience in medical billing, patient care, and behavioral support. Skilled in front desk coordination, insurance processing, and 1:1 classroom assistance for children with autism. Demonstrates strong organizational abilities, customer service, and adaptability across healthcare, education, and hospitality environments.

Willing to relocate to: Santa Rosa, CA - Placerville, CA Work authorization Authorized to work in the US for any employer

Front desk coordinator medical biller - All eyes optometry - San Carlos, CA

(2025-02 - 2026-07)

• Managed patient scheduling and return calls, improving appointment efficiency using Crystal management and VSP systems.
• Processed medical billing for VSP and Medicare, ensuring accurate claims submission and timely reimbursements.
• Conducted patient check-out and filing, streamlining office workflow and maintaining organized records.
• Delivered pre-testing and contact lens training, enhancing patient experience and supporting optometrist workflow.

Behavioral Therapist/ Paraeducator - Amergis - San Jose, CA

(2024-06 - 2025-01)

• Worked 1:1 with children (Tk-3rd) with challenging behaviors (Autism) in classroom, supporting individualized learning and behavioral goals.
• Maintained detailed records of student behaviors for BCBA review, ensuring accurate data collection and reporting.
• Implemented instructional strategies to help children engage with academic lessons, fostering improved classroom participation.
• Supported children in self-regulation during behavioral episodes, promoting emotional stability and positive outcomes.

Para Educator - Belmont-Redwood Shores School District - Belmont, CA

(2023-09 - 2024-04)

• Worked 1:1 with students in classroom, providing individualized academic and behavioral support.
• Redirected students during stressful moments, helping maintain a positive classroom environment.
• Assisted students in de-escalating emotions and self-regulating, contributing to improved classroom behavior.

Kitchen production staff - Hyte bites LLC. - San Mateo, CA

(2023-02 - 2023-06)

• Weighed ingredients for mixing, ensuring recipe accuracy and consistent product quality.
• Filled and froze molds, maintaining production timelines and product standards.
• Decanted and freeze-dried molds, optimizing workflow for efficient batch processing.
• Packaged products for shipping and distribution, supporting timely order fulfillment.

Front Desk Receptionist - Hyatt House - Redwood Shores, CA

(2022-11 - 2023-01)

• Answered phones and greeted guests, delivering professional front desk service.
• Checked in guests and scheduled housekeeping, ensuring smooth guest experiences.
• Maintained guest needs, resolving issues promptly to enhance satisfaction.

Caregiver/Personal Assistant - Senior helpers - San Mateo, CA

(2021-10 - 2022-12)

• Provided caregiving support for disabled and senior clients, ensuring safety and comfort.
• Managed personal errands and pet care, enhancing clients' daily living quality.
• Assisted with personal care, bathing, and medication reminders, supporting health and well-being.
• Maintained clean living environments, contributing to client satisfaction and safety.

Shift Supervisor/baker - Noah's New York Bagels - Redwood City, CA

(2022-06 - 2022-08)

• Motivated staff to achieve daily production goals, fostering a positive team environment.
• Assisted manager with strategies to improve team efficiency and collaboration.
• Served as main baker, ensuring consistent product quality and timely output.
• Handled deliveries for catering, supporting business growth and customer satisfaction.

Optometry Assistant - Carlmont Optometry - Belmont, CA

(2020-10 - 2021-06)

• Answered phones and checked insurance eligibility, streamlining patient intake and reducing wait times.
• Guided patients through pre-testing (Edion, Humphrey Visual Fields, Auto Refractor, Optos), supporting accurate diagnostics.
• Ordered contact lenses for patients, ensuring timely fulfillment and high satisfaction.
• Maintained office cleanliness as needed, contributing to a welcoming environment.
• Processed billing and charting using Crystal system, ensuring accurate records for Eyemed and VSP insurances.
• Provided contact lens training, enhancing patient comfort and compliance.

Caregiver for Elderly - Atria Senior Living - Foster City, CA

(2020-03 - 2020-09)

• Woke up residents daily, ensuring timely start to routines and activities.
• Assisted with showers, dressing, and grooming, supporting residents' dignity and independence.
• Ensured residents received meals, promoting nutrition and well-being.

Shift Supervisor - Rite Aid Pharmacy - Redwood City, CA

(2019-02 - 2020-06)

• Handled cash transactions and managed money, ensuring accuracy and accountability.
• Delivered customer service, resolving issues and enhancing satisfaction.
• Stocked merchandise and contributed to store resets, maintaining organized displays.
• Adapted to pharmacy operations by inputting prescriptions and running pick-up sales, supporting pharmacy workflow.

Part Timer Cashier/Shift Supervisor - CVS/Pharmacy - San Carlos, CA

(2016-10 - 2019-01)

• Handled cash transactions, ensuring accuracy and accountability at registers.
• Provided customer service, assisting shoppers and resolving concerns.
• Stocked merchandise and managed receiving, supporting inventory control.
• Assisted with store resets and merchandising, maintaining appealing displays.
• Adapted to pharmacy operations at drop-off and pick-up windows, supporting prescription fulfillment.

Full-Time Office Assistant/Receptionist - Catalli Insurance Brokers - San Mateo, CA

(1999-06 - 2012-01)

• Answered phones and filed correspondence, supporting efficient office communication.
• Handled cash transactions and created new business files, maintaining accurate records.
• Recorded receiving paperwork into system daily, ensuring up-to-date documentation.
• Purged 'Live/Dead' files and managed billing, optimizing office organization.
• Ordered supplies to maintain office inventory and support daily operations.

Customer Service - Walgeens pharmacy - San Mateo, CA

(2000-10 - 2005-07)

• Performed bookkeeping, cash reports, and invoice management, ensuring financial accuracy.
• Coordinated SIMS pricing and inventory control, maintaining accurate merchandise records.
• Processed pharmacy cashier transactions, including taking and typing prescriptions and running pick-up sales.
• Contributed to store resets, supporting merchandising and store organization.

Extern Assistant - Lemi Medical Center - Burlingame, CA

(2004-07 - 2004-09)

• Handled front office duties, including answering phones and scheduling patient appointments and cancellations.
• Charted patient information and called for follow-up appointments and reminders, ensuring continuity of care.
• Filed documents and verified eligibility, maintaining accurate patient records.
• Supported back office duties such as prepping patients, blood chemistry, injections, lab tests, and urinalysis.

Medical Assistant (Diploma) - Bryman College (2004)

High School Diploma - Mills High School (1995-08 - 1999-01)