Meztli Cardeña

Customer Service & Back Office Specialist at Teleperformance (2020-03 – 2025-07)

• Bilingual customer support
• Client issue resolution
• Telephone service assistance
• Back-office banking operations
• Interbank transfer processing
• LATAM bank communication
• Staff training / Remote team training overseas
• Process documentation management
• Department efficiency optimization

Dispute Agent at Teleperformance (2025-08 – 2025-12)

• Dispute case management
• Transaction dispute resolution
• Fraud claim investigation
• Chargeback processing
• Payment investigation handling
• Documentation review analysis
• Banking policy compliance
• Escalation case handling
• Evidence collection review

Administrative Assistant and Warehouse Manager at Gráfica Total (Hospital de la Mujer) (2017-03 – 2019-10)

Personnel Supervisor at Hotel Westin Regina Cancún (2009-05 – 2009-09)

Bachelor's Degree in International Relations specializing in World politics – Instituto de Estudios Avanzados Siglo XXI (2010 – 2017)