Strategic Planner
Intel Mexico, Guadalajara
August 2021 – Present
- Ensure timely execution for project milestones by taking care of Hardware (CPUs, DIMMs, Carrier, Boards…) supply logistics to the internal validation teams around the different Geos
- Collect and enter HW demand, attend, and negotiate with supply teams in the weekly allocation meetings, digital inventory, process shipment requests to allocate the units to internal teams
- Shipments tracking (external vendors)
- Create processes and tools to have an effective HW ordering and distribution control
- Develop Power BI knowledge to create and maintain indicators reports and dashboards for the different internal milestones and projects
Workforce (Planning) Manager
Teleperformance Mexico, Guadalajara
June 2020 – August 2021
- Local POC from the WFM team to Operations leadership, close follow up on compliance of processes and KPIs for the assigned city and Client
- Responsible of generate monthly provisions of our clients´ bills
- Ensure that all locations have procurements for the needed tools (hardware and software), make sure supplies are bought on time according to our projected needs
Workforce (Planning) Coordinator
Teleperformance Mexico, Guadalajara
May 2019 – June 2020
- Responsible of plan and execution activities of the long-term planning team of the Site
- Follow up on processes and KPI compliance (Shrinkage, Attrition, Graduation Rate and Fill in Rate, etc.)
- Active communication with internal and external Clients
- Responsible of the accurate performance of Scheduling and Forecasting WFM team (responsible of operational employee’s schedules)
- Staff ratios control
WFM Specialist (long-term & real time teams)
Teleperformance Mexico, Guadalajara
November 2015 – May 2019
- Ensure healthy Staffing Level projections for the long term by monitoring parameters such as Shrinkage, Attrition, Graduation Rate and Fill in Rate.
- Plan the new hire generations and building capacities
- Support real time efficiency of the center auditing the programed schedules created and monitoring real time staffing levels by interval
- Alert, communicate and execute real time plans to balance any identified risk in real time staffing levels
