Noe Andrade
Operations | Customer Success | Workflow Coordination | Administrative Support
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Sobre mí
Customer Success & Operations Coordinator with 25+ years of experience coordinating business operations, supporting high-value client relationships, optimizing workflows, and resolving complex service challenges across hospitality, aviation, government programs, and home services. Proven ability to improve operational efficiency, manage competing priorities, coordinate cross-functional teams, and deliver exceptional customer experiences in fast-paced remote environments.
Experiencia
Scheduling and Dispatch at Drainzilla Plumbing (2026-03 – Present)
- Coordinate approximately 20 residential service appointments daily, balancing technician availability, emergency requests, travel efficiency, and customer priorities.
- Dispatch technicians, monitor schedules, and proactively adjust workflows to support efficient daily operations.
- Collaborate with field technicians and office leadership to maintain operational efficiency and high customer satisfaction.
Customer Support Representative at Foundation for California Community Colleges (2025-06 – 2025-11)
- Assisted an average of 30 customers daily regarding California SUN Bucks eligibility, enrollment, and benefit inquiries while consistently meeting quality and First Call Resolution goals.
- Reviewed documentation, investigated eligibility issues, and coordinated accurate case resolutions.
- Maintained confidential electronic case records using Salesforce, Five9, Genesys, Avaya, Microsoft Teams, and internal systems.
Travel Consultant / Personal Concierge at Grupo Posadas (2016-05 – 2025-02)
- Managed a portfolio of approximately 80 VIP members, serving as the primary contact for personalized travel planning, concierge services, and membership support.
- Coordinated domestic and international travel, including hotels, airfare, private transportation, and destination experiences.
- Resolved complex travel disruptions through collaboration with hotels, airlines, and vendors, strengthening customer loyalty.
Private English Instructor (Part-Time) (2011-05 – Present)
- Deliver individualized English instruction to adult learners through customized lesson plans and virtual learning platforms.
Educación
High School Diploma
TEFL Certification – International Teachers Training Organization (ITTO)
