Noe Hernández Martell

Committed Network Support Engineer with 9+ years of experience in the tech industry. Proven track record of collaborating with multidisciplinary teams across various transnational corporations.

Network Support Engineer at Cisco Meraki (2025-09 – Present)

• The Meraki Product Lines MX, MS, MR, MV and Catalyst SW/AP
• Troubleshooting protocols: Spanning Tree Protocol (STP), VLAN tagging (802.1Q), DHCP, RADIUS (802.1X), VPN (IPsec, Auto VPN), and TLS/SSL.

Cloud Support Engineer Networking at Amazon Web Services (2024-10 – 2025-09)

• AWS Ecosystem (Elastic Load Balancing (ELB), Web Application Firewall, Route 53 DNS, VPC, VPC endpoints and CloudWatch)
• Troubleshooting: HTTP/HTTPS error codes, TLS/SSL secure certificate, DNS services, JSON files, Lunix and Windows backend.

Network Engineer at Carhartt (2019-09 – 2024-09)

• Corporative infrastructure (Cisco RT/SW, ASA and Palo Alto Firewalls, Azure Cloud, Wireless AP/WLC, Cisco ISE servers, MPLS, Cisco Meraki SD-WAN, Windows DNS-DHCP)
• Troubleshooting: Connectivity between Corporate office, Branches and Azure cloud, Palo Alto rules and routing configuration, enable BGP between Azure Route Server and VPN concentrators located on Azure cloud.

Level 2 Networking Engineer at ISP Totalplay (2018-08 – 2019-07)

• Responsible for monitoring and troubleshooting including Cisco IOS XE software and Cisco ASR 902 and ASR 1002 which work in access layer of ISP.

Network Engineer CNOC at ISP Telmex Empresarial (2016-06 – 2018-03)

• Responsible for document and perform changes in customers' network, MPLS and BGP protocols, BGP attributes, QoS, DSCP, HSRP configuration Routers and L3 Switches.

Bachelor Degree in Telecommunication Engineering – UNAM Engineering Faculty (2015)