Omar Hernandez

Experienced Program/Project Manager with a track record of owning multi-year, multi-million-dollar contracts and portfolios ($2.5M+ contract value, ~$10M annual portfolio revenue), including large-scale technology delivery for financial services clients (HSBC, Key Bank, Huntington National Bank). Certified leader (PMP, Scrum Master, ITIL v4, SAFe, Six Sigma Yellow Belt; PgMP in progress) with deep experience in cost and revenue forecasting, budget vs. actuals analysis, RFI/RFP and vendor management, and cross-country resource management. Proven ability to improve delivery efficiency and financial predictability, including driving a vendor-partnered initiative that lifted daily throughput 75%+ (4 to 7–10 units) while sustaining 90% on-time delivery.

Strong stakeholder, vendor, and cross-functional leadership across Americas-region programs, managing 3–5+ concurrent workstreams and bridging technical delivery teams with finance and business objectives — often without direct reporting authority over partner resources.

Sr. Program Manager / Sr. Project Manager at Cisco Systems Inc. (2021-02 – 2026-06)

Account: HSBC (Americas Region — Financial Services)

• Delivered a $2.5M multi-year technology refresh program within a SOX/GDPR-regulated financial services environment, as measured by 90% on-time delivery and zero compliance exceptions across a 5-year term (~$3M annual revenue recognized), by leading cross-country migration of 2,000+ network devices across the US, Mexico, Brazil, Uruguay, Bermuda, and Chile.
• Managed 3–5 concurrent workstreams within a 29+ active project portfolio for a banking client, as measured by zero missed compliance or continuity SLAs, by running daily change windows, CAB approvals, and cross-functional coordination across finance, IT, and business stakeholders.
• Directed a 26-person delivery organization (6 PMs + 20-engineer pool) without direct line authority over vendor resources, as measured by consistent on-time, on-scope delivery, by owning the full project lifecycle — scope, budgeting, quoting, planning, execution, and closure.
• Drove a 75%+ throughput improvement (4 to 7–10 devices/day) on a banking account, as measured by sustained delivery velocity gains while maintaining continuity SLAs, by leading a continuous-improvement initiative in partnership with vendors NCR and NTT.
• Managed vendor relationships through RFI/RFP processes and SOW/CR alignment for Americas-region field support partners, as measured by uninterrupted field coverage during migrations, by directing onsite vendor support across multiple countries.

Project Manager at Agile Thought (2018-07 – 2021-02)

Account: AutoZone

• Led a 25-project, 62-resource technology delivery portfolio, as measured by full lifecycle ownership from definition through closure, by managing change/CAB governance across a large-scale retail technology environment.
• Strengthened enterprise network security posture, as measured by improved threat detection and access control coverage, by integrating Cisco Firewall 9300 and Secure Network Analytics into the client's infrastructure.
• Enabled secure B.Y.O.D. capability for the client's workforce, as measured by expanded device flexibility without compromising system security, by delivering secure remote access to inventory and supply-chain systems.
• Built multiregional system interfaces connecting core business units to mainframe PO, supplier, shipping, and item-data systems, by architecting secure cross-unit data-access pathways for supply-chain operations.

Project Specialist / Project Manager Jr. at Cisco Systems Inc. (2014-08 – 2018-06)

Account: US Midwest-Atlantic Theater (Finance & Enterprise Accounts)

• Owned PMO cost and revenue budget-vs-actuals analysis across a ~$10M annual revenue portfolio spanning finance and enterprise accounts (P&G, Exelon, Key Bank, Huntington National Bank, Claro, Ernst & Young), as measured by real-time financial visibility for leadership, by designing and building automated project dashboards — the closest functional equivalent to enterprise finance-systems reporting, standing in for direct SAP/Oracle EBS/Workday platform exposure.
• Served as accountable owner of Cisco's global gray-market Inspection Program, as measured by earning the “Covered After Failure Control” award, by managing cross-functional partnerships with NCR, WWT, Dimension Data, CDW, and Ingram Micro.

Pre-Sales Engineer at Hewlett Packard de Mexico (2013-10 – 2014-03)

Account: SAT

• Delivered proofs of concept and technical quotes for a government tax-authority account by architecting customer solutions and managing storage/server deployment readiness.

B.S. in Computer Systems Engineering – Universidad del Valle de México (2011)