Oscar Bustos

IT Support and Hospitality Technology Specialist with 8+ years of experience supporting end users, POS/PMS platforms, cloud tools, and network operations in hotel and enterprise environments. Strong background in remote troubleshooting, user access support, documentation, vendor coordination, and operational continuity.

Advanced

English level (C1).

Hotel General Manager at Casa Losodeli & Coworking (2024-12 – 2026-02)

• Managed daily hotel operations including front desk, maintenance, guest experience, internal systems, and vendor follow-up.
• Resolved staff and guest issues related to access, systems, connectivity, service continuity, and operational workflows.
• Developed checklists and internal processes to improve follow-up, accountability, and team efficiency.

IT Coordinator LATAM at Our Habitas (2024-01 – 2024-10)

• Provided regional IT support across PMS, POS, door lock systems, networking, CCTV, AV, and property technology.
• Coordinated vendors, inventory, incident response, contingency planning, and 24/7 emergency support.

Hotel IT Manager at Acre Resort (2023-04 – 2023-10)

• Delivered bilingual IT support to guests, staff, and owners across POS, PMS, network access, Google Workspace, and end-user devices.
• Managed UniFi routers, switches, wireless access points, backups, preventive maintenance, and contingency plans.

Hotel IT Manager at Vivo Resorts (2020-10 – 2023-04)

• Supported a resort technology environment with 200+ UniFi access points, servers, POS/PMS systems, printers, and user devices.
• Administered Google Workspace and Microsoft 365 user support tasks including accounts, groups, backups, and recovery requests.
• Assisted with Fortinet VPN access and basic administration under senior guidance; supported remote access and vendor escalations.

Technical Support Engineer at Estafeta Mexicana (2017-01 – 2017-12)

• Provided technical support by phone and field visits to 12 branches and 3 operating centers; configured computers, printers, VPN access, handheld devices, software, and basic network equipment.

Information Technology Engineer in Information Technology – Tecnologico Nacional de Mexico