Oscar Eduardo Olvera Cetina

Sales, Customer Service, Bilingual

Talento

Mérida, MéridaMiembro desde 22 de julio de 2024

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Sobre mí

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.Communication is very important to me. Proven ability to establish and maintain excellent communication and relationships with clients.

Experiencia

WING, Merida Yucatan — Virtual assistant

September 2022 - PRESENT

Manage calls, outbound and inbound call, sales, and Customer service.

Bill Gordon and Associates Disability Law Firm, — Case manager

September 2017 - September 2022

Support attorneys and oversee the case management process regarding

SSA disability claims. As a case manager, I would organize and maintain case files, help manage caseload requirements, timelines and Multitask.

Customer service work, provide case status to clients regarding their disability claim submitted medical updates and treatment to the Social

Security Administration (local field office, DDS, OHO).Assisted and advised clients on how to complete SSA forms such as Adult function report, Work history reports, Pain questionnaire, Disability reports appeal 3441, Work activity report Etc. The case manager would reach out to the

Social Security Administration (local field office, DDS, OHO) for case status, request notice of address change or to review if any outstanding paperwork or information was needed from clients.

As an intaker, I would conduct consultations with potential new clients in order to determine if they are eligible to pursue SSA disability for mental health impairments, physical disabilities or vocational/educational impairments.

Your Answer Solutions Center, Mérida, Yucatán—Supervisor

March 2015 - September 2017

Oversee employee's performance, provide guidance, and support, and identity development needs, and manage the reciprocal relationship between staffand the organization so that each is successful. Answering questions from staff and providing guidance and feedback.In charge of scheduling lunch break and bathroom breaks. Documented agent’s hours worked in order to bill clients.