Paola Flores Cabrera

Biomedical Engineer with multidisciplinary experience across healthcare, customer service, education, and language services.

Background includes clinical support, laboratory operations, technical assistance, bilingual communication, remote interpretation (Spanish <> English OPI/VRI), and academic instruction. Skilled in working across multicultural environments, managing client interactions, and adapting to fast-paced and remote teams.

Hospitality Desk - Sales at Guias de Turistas Fundadores en Vallarta (2025-01 – Present)

• Offer a warm and professional first impression.
• Build and maintain long-term client relationships.
• Build client relationships and supported sales growth through personalized customer service.
• Prepare sales reports, performance summaries, and sales forecasts.
• Work entirely in English communication environments.

Substitute High School Teacher – Biology, Research & Ecology at Preparatoria Centro Cultural y Artístico de Puerto Vallarta (2024-09 – 2024-12)

• Delivered classroom instruction for high school students in Biology, Research Methodology, and Ecology.
• Adapted lesson plans and maintained continuity of learning during temporary teaching assignments.
• Presented scientific concepts in an engaging and accessible manner.
• Evaluated student progress and supported academic development.
• Promoted critical thinking, collaboration, and participation.

Biomedical Engineer | Clinical Equipment Support at Minimally Invasive Technologies in Surgical Specialties in Mexico (2022-09 – 2024-06)

• Supported surgical procedures using specialized medical equipment.
• Assistance in the operating room during surgery.
• Handling of urological instruments.
• Maintenance of urological instruments and equipment.
• Configuration of equipment and Holmium laser during surgery.
• Managed interpretation sessions while maintaining communication accuracy and confidentiality.

Qualified Spanish <> English OPI Interpreter at Conceptual Business Solutions (2022-02 – 2022-10)

• Provided consecutive interpretation services between Spanish and English through Over-the-Phone Interpretation (OPI).
• Facilitated accurate and culturally appropriate communication across healthcare, customer service, and professional environments.
• Maintained confidentiality and complied with professional interpretation standards.
• Managed high-volume interactions while ensuring clarity, neutrality, and attention to detail.
• Worked effectively in remote environments using virtual communication platforms.

Data Operations Specialist at Kelly Services (2022-08 – 2023-04)

• Inserting data into an information system
• Carried out all work-related communication in English only
• Excelled in a hybrid online/offline work environment including writing emails and participating in online meetings
• Worked with USA-based corporate clients to promote employment opportunities to qualified job candidates

Clinical Laboratory Technician at Biomedical Center de Occidente (2021-05 – 2022-08)

• Collected samples at patients' homes and drove from the hospital to the laboratory for analysis.
• Oversaw inventory management, ordering laboratory spare parts when needed.
• Organized and cleaned the laboratory and disposed of medical waste.
• Examined and recorded the results of experiments and communicated these results to the head pharmacologist.
• Identified hazards in the laboratory and assessed risks.
• Prepared training support materials.
• Coordinated operations across healthcare and customer-facing teams.

Group Coordinator at Tropical Incentives DMC (2016-06 – 2017-02)

• Organized sightseeing itineraries.
• Met clients at the airport to transport them to their hotels.
• Trained new employees.
• Coordinated large groups of colleagues and clients to facilitate transportation to attractions.

Bachelor's degree in Biomedical Engineering – Universidad del Valle de Mexico, Campus Zapopan (2018 – 2020)

Course in Winter Academic Program in Germany – Technische Universität Ilmenau (2016 – 2016)