Patricia Castañeda

I am a professional with 15+ years of experience in Commercial Areas in various industries, always working to achieve commercial excellence and self-improvement to deliver above expectations in alignment with corporate goals. I am looking for a challenging position that will allow me to use my expertise though out the sales process and customer understanding to implement strategies to drive business growth. I love to create effective and simplified processes that deliver exceptional results and clarity to both customers and co-workers reducing stress and cost in the sales and management process.

I love to define my job with an exceptional attitude, work team, continuous learning, innovation, and career progression.

Core Competencies include

Commitment to Excellence Strategic Perspective *Processes and System Savvy

*Root cause problem-solving *Leadership-Team building *Negotiation / Persuasion

Serviap Global, S.A. de C.V. 2022 – up to date 

Sr Manager Account Management

Support and develop Global Account Executives creating an environment of empowerment and autonomy to support customers in the implementation of EOR and RPO services. Support customer and business partners in the transition from Sales to Account Management team. Manage escalations, trainings, performance evaluations and SLA compliance.

Achievements:

• Increase SLA compliance response time to 90%.
• Consolidated a strong Account Management team committed to excellence and accountability. 
• Support business growth of 98% vs prior year. 
• Propose and support innovative tools for Hiring process.

Key Account Manager Personal Care Category

Build and develop strong partnership with customer to secure sales and growth targets though new project and contract renewals. Keep a close communication with customers to create and coordinate successful projects, including all technical requirements and testing. Pricing and volume negotiations to ensure business profitability. Creation of Budget, FCST and 5-Year plan development plans for assign accounts.

Key Accounts: Regional for Procter and Gamble LATAM.

Hispanic

Zone for L’Oréal. Local for Unilever, Colgate, and Coty

Key Achievements: 

• Managed and executed the delivery of the Sales Budget at 107% for two consecutive years.
• Created and implemented value-based pricing negotiations that increased profitability by 10-20% on targeted products.
• Implemented business strategies and partnerships capturing incremental sales though supply agreements. 

Customer Service – CAD Division

International Flavors & Fragrances Mexico 2008 - 2017

Account Manager – Fragrance Division (2015 – 2017)

Manage and develop business portfolio for the Hair Care and UAP Category in LATAM for Colgate account. Ensure annual budget and revenue. Maintain and increase fragrance portfolio by developing business plans and strategies. Leverage marketing, consumer insights and business knowledge to find and create sales opportunities. Present product evaluations and testing to support successful projects and fragrance awards. Sales FCST and Risk Analysis.

Key Achievements: 

• Project Management for fragrance optimization for Hair care Mexico/Brazil – Awarded - Win 
• Project Management for New Fragrance Creation for UAP Mexico/Colombia – Awarded Win 

Manage Customer Service team reporting directly to Sales Director for Fragrance Division. Meet organizational target for customer satisfaction and on time deliveries, ensure compliance with commercial strategies and operational capabilities. Team building, training, and empowering team members to understand and meet customer expectations.

Develop strategies for improvement in synergy with company policies, people, and technology to enhance efficiency and performance. KPI analysis. Create development plans to consolidate a successful team.

Key Achievements

• Consolidation of an Effective team oriented to results with ambitious standards of service
• Reduction up to 90% of order entry errors and customer rejections.
• Facilitate cross-department strategies and work processes for improvement of operations.
• Implementation of KPIs accuracy across operational areas to identify areas of opportunity.
• Service Level increased to 98% due to the identification and implementation of simplified work processes
• Exceptional feedback from external and internal customers regarding team service and improvement initiatives.

Customer Service Representative – Fragrance Division (2010 – 2014)

Key Achievements: 

• Achieve perfect scores in Service Level for 2 of the 3 Largest Global Customers (Unilever and Colgate)
• Creation and implementation of procedure for new fragrances approval for Avon Account.
• SAP Master User – Responsible for training and coaching the team
• Optimization and accuracy of consignment stocks and monthly invoicing.

Key Achievements: 

• Optimization and simplification of the process to generate the Dangerous good declaration 
• Generation of Zero Air freight extra-charges due to shipments delays
• Management of 80 – 150 shipments per month.

Export Coordinator (Central-South America and European Market)

OSRAM, S.A. DE C.V. 2005-2007 Export Sales Coordinator (Central-South America and Caribbean)

Universidad del Valle de México - International Commerce