WORK EXPERIENCE
EVID | Project Manager (PM)
Sept. 2023 – Present
- Led project planning, execution, and monitoring to ensure successful completion across the organization.
- Defined project scopes, monitored performance through metrics and reports, and mitigated risks according to plans.
- Analyzed internal processes to enhance operational efficiency.
- Performance Dashboard: Developed and implemented a system to ensure timely completion of services daily. This dashboard efficiently tracks service dates, leading to a marked decrease in delays.
- Held daily meetings with the internal team to manage open/closed cases and action plans, reducing client complaints and improving issue resolution.
- Established KPIs to assess vendor performance and address recurring issues proactively.
EVID | Account Manager (AM)
Jul. 2023 – Sept. 2023
- Pursued upselling opportunities within existing accounts to maximize revenue.
- Developed account plans and strategies to achieve sales targets.
- Coordinated with service providers to address their requests and queries.
- Maintained high standards of quality, response time, and customer service.
- Negotiated and managed pricing and performance of service providers.
- Handled daily client communications via email, text, and calls across 250 accounts.
- Addressed client complaints, questions, and needs effectively.
- Built strong relationships with clients and service providers.
DDC (DAIMLER) | Project Manager (PM)
Nov. 2019 – Jan. 2022
- Led daily meetings to ensure team members understood and met project milestones for
Daimler prototype engines, depending on demand and priority.
- Identified project goals, needs, and scope.
- Managed task planning, monitoring, and documentation.
- Ensured timely delivery of tasks, deliverables, and materials.
- Managed project logistics to meet part availability and lead times.
- Maintained component tracking through serialization and inventory systems (PTSI, SAP).
- Ensured client and customer needs were met and understood across departments.
- Communicated effectively with stakeholders about project status.
- Proactively identified and mitigated potential risks and blockers.
SANDALWOOD ENGINEERING | Project Engineer (Logistics)
Apr. 2018 – Nov. 2019
- Managed logistics for the After Treatment System (ATS) project, a critical component for supertruck emissions reduction.
- Coordinated with engineering and logistics teams, optimizing materials flow and resource allocation to meet project milestones.
- Delivered projects on time by leveraging advanced planning and supply chain management strategies, ensuring efficient resource utilization.
JOHNSON CONTROLS | Master Planner (Customer Service)
Sept. 2015 – Mar. 2017
- Managed component manufacturing planning to maintain safety stock levels and meet shipment needs.
- Assessed material requirements using MRP (QAD MFG/PRO SAP) and advised on purchasing and manufacturing needs.
- Developed supplier releases, including forecasts and release verification.
