Assistant Vice President Compliance Business Control, Senior Analyst - Citi Banamex
(2023-11 - 2026-03)
Business Unit: Credit and Customer Information
- Audit Expert (Control Liaison): Act as the primary point of contact for internal and external audits, ensuring effective coordination and timely delivery of audit requirements.
- Audit & Review Management: Coordinate audit requests, facilitate walkthroughs and stakeholder alignments, and provide comprehensive support throughout audit and review engagements.
- Regulatory Inventory Mapping Expert: Maintain and oversee regulatory inventory mapping activities to ensure alignment with applicable regulatory requirements.
- Regulatory Change Management: Monitor, assess, and support the implementation of regulatory changes impacting business processes and controls.
- Regulatory and Process Analysis: Analyze regulations and business processes to identify impacts, gaps, and opportunities for improvement while ensuring compliance.
- ICRM Process Mapping: Develop and maintain end-to-end process maps to enhance process transparency, governance, and operational efficiency.
- Procedure Governance and Analysis: Review and update procedures (920s), ensuring adherence to policies, accurate control documentation, and proper identification of Business Process Owners (BPOs).
- Records Management Champion: Lead records management activities to ensure compliance with retention requirements, documentation standards, and governance policies.
- SharePoint Administration and Documentation Management: Design and maintain SharePoint repositories to support efficient organization, accessibility, and management of audit and review documentation.
- Risk and Control Governance: Support the design, documentation, and maintenance of effective controls to strengthen compliance and operational risk management.
- Project Management: Led cross-functional projects focused on process optimization, risk management, regulatory compliance, and operational efficiency.
- Project Implementation: Successfully implemented strategic initiatives, including Monitoring Standardization, Internal Guidelines Documentation, and Process Improvement Programs.
- Standard Operating Procedures (SOP) Development: Designed and implemented standardized procedures to enhance consistency, governance, and operational effectiveness across teams.
- MCA Testing Program: Coordinated and executed the Manager's Control Assessment (MCA) Testing Program, ensuring adherence to control testing methodologies and quality standards.
- Operational Risk Event Management: Managed the identification, assessment, escalation, and remediation of Operational Risk Events (OREs) across Operations and Technology functions.
- Regional ORE Administration: Oversaw Operational Risk Event governance and administration for the LATAM region, ensuring accurate reporting, tracking, and regulatory compliance.
- Training & Development: Designed and delivered Operational Risk Event training sessions to more than 180 employees, strengthening risk awareness and control culture.
- Controls & Monitoring Analysis: Conducted comprehensive reviews of controls and monitoring activities to identify gaps, improve effectiveness, and mitigate operational risks.
- ARCM Quality Assurance: Performed monthly quality and compliance reviews of ARCM activities to ensure alignment with governance standards and risk management frameworks.
- ARCM Methodology Workshops: Facilitated bi-weekly workshops for Testers and Line Control Officers to reinforce methodology understanding, clarify requirements, and promote consistent execution practices.
- Monitoring Standardization Initiative: Led the assessment and standardization of monitoring processes performed by ICG Testers, improving execution quality, consistency, and governance oversight.
- Process Documentation & Governance: Developed and maintained internal guidelines and process documentation for Line Control Officers, streamlining onboarding, increasing productivity, and supporting continuous process improvement.
Risk Analyst & MCA Coordinator ICG Risk & Control - Citi Banamex - Operations & Technology
(2022-09 - 2023-11)
- Project Management: Led cross-functional projects focused on process optimization, risk management, regulatory compliance, and operational efficiency.
- Project Implementation: Successfully implemented strategic initiatives, including Monitoring Standardization, Internal Guidelines Documentation, and Process Improvement Programs. Standard Operating Procedures (SOP) Development: Designed and implemented standardized procedures to enhance consistency, governance, and operational effectiveness across teams.
- MCA Testing Program: Coordinated and executed the Manager's Control Assessment (MCA) Testing Program, ensuring adherence to control testing methodologies and quality standards.
- Operational Risk Event Management: Managed the identification, assessment, escalation, and remediation of Operational Risk Events (OREs) across Operations and Technology functions.
- Regional ORE Administration: Oversaw Operational Risk Event governance and administration for the LATAM region, ensuring accurate reporting, tracking, and regulatory compliance.
- Training & Development: Designed and delivered Operational Risk Event training sessions to more than 180 employees, strengthening risk awareness and control culture.
- Controls & Monitoring Analysis: Conducted comprehensive reviews of controls and monitoring activities to identify gaps, improve effectiveness, and mitigate operational risks.
- ARCM Quality Assurance: Performed monthly quality and compliance reviews of ARCM activities to ensure alignment with governance standards and risk management frameworks.
- ARCM Methodology Workshops: Facilitated bi-weekly workshops for Testers and Line Control Officers to reinforce methodology understanding, clarify requirements, and promote consistent execution practices.
- Monitoring Standardization Initiative: Led the assessment and standardization of monitoring processes performed by ICG Testers, improving execution quality, consistency, and governance oversight.
- Process Documentation & Governance: Developed and maintained internal guidelines and process documentation for Line Control Officers, streamlining onboarding, increasing productivity, and supporting continuous process improvement.
Risk Analyst II & Project Management - American Express
(2019-02 - 2022-09)
- Sales Practices Program Management: Led the Sales Practices Program to identify, assess, and mitigate inappropriate conduct, deceptive sales practices, and customer treatment risks within the Corporate Client segment.
- Process Risk Self-Assessment (PRSA) Governance: Managed the PRSA methodology across multiple business units, including Product, Marketing, Global Dollar Card, Sales, and Corporate Client Acquisition functions.
- Risk Assessment Lifecycle Management: Led the annual creation, review, and update of Process Risk Self-Assessments (PRSAs) to ensure accurate risk identification and control effectiveness.
- Inherent Risk Identification and Evaluation: Conducted comprehensive risk assessments to identify inherent risks associated with business processes, products, and operational activities.
- Risk Mitigation and Control Design: Developed and implemented preventive and detective controls, including testing methodologies, to mitigate operational, compliance, and conduct risks.
- Control Testing Oversight: Ensured compliance with Quality Validation (Q Validation) requirements for control execution and testing activities.
- Process Mapping and Risk Analysis: Developed end-to-end process maps to identify key risks, control gaps, and improvement opportunities across critical business functions.
- Independent Compliance Testing Remediation: Coordinated monitoring activities and remediation efforts resulting from Independent Compliance Testing and Internal Audit reviews, ensuring timely resolution of identified issues.
- Complaint Monitoring Framework Implementation: Led the implementation of complaint monitoring and governance processes in accordance with AEMP71 policy requirements for Mexico and Argentina.
- Customer Complaint Analytics: Performed trend analysis and root-cause assessments of customer complaints across Mexico and Argentina to identify emerging risks and drive corrective actions.
- Operational Risk Event Management: Oversaw the identification, reporting, investigation, and remediation of Operational Risk Events across Mexico, Argentina, Global Dollar Card, Canada, and the United States.
- New Product Approval (NPA) Governance: Managed end-to-end New Product Approval processes, including applicability assessments under AEMP54 policy, risk evaluations, stakeholder coordination, and governance approvals for new product launches and product enhancements.
- Records Management Governance: Ensured compliance with the AEMP08 Global Records Management Policy across Mexico, Argentina, and Canada, supporting regulatory requirements and documentation governance standards.
Global Regulatory Policy Assurance Analyst - American Express
(2015 - 2019)
- Audits in the definition of new accounts, document review and process review.
- Policy implementation: Call Handling using the internal "Customer First" ideology for the corporate account market in conjunction with the operations area.
- Procedural Monitoring and Analytics - Quality and compliance review, call monitoring to identify areas of opportunity in agents and operations processes, reinforce knowledge and ensure they are in compliance with federal regulations and laws.
- Call monitoring: Monitoring of calls to operations teams, consumer accounts, corporate accounts, in markets such as: Mexico, Argentina, US, Spain, Global Dollar Card, for lending and charge accounts.
- Quality and Compliance Training.
- Organization of dynamics to reinforce processes.
