Reyna Soto

Dedicated public service professional with extensive experience in legal support, case administration, and compliance within county agencies. Skilled in legal documentation, court filings, records management, and confidential case processing, with a proven ability to manage high workloads while maintaining accuracy and procedural integrity.

Child Support Specialist II at County of San Luis Obispo (2025-08 – Present)

Managed a high-volume caseload of approximately 400 active cases, ensuring timely completion of tasks, employer verifications, case modifications, and preparation of court filings.

• Prepared, reviewed, and processed legal and administrative documents in accordance with court procedures and state and federal regulations.
• Maintained detailed and confidential electronic case files; monitored deadlines and ensured compliance with legal requirements.
• Served as the primary ongoing caseworker for Spanish-speaking clients, providing accurate legal and procedural information and ensuring case continuity.
• Coordinated with legal staff, employers, and partner agencies to resolve case issues and ensure proper case progression.

Eligibility Worker II at County Of Santa Barbara (2018-08 – 2022-07)

Interpreted and applied complex federal and state regulations to determine program eligibility and prepare official program documentation.

• Conducted formal client interviews and obtained required legal and financial documentation.
• Reviewed, verified, and processed case documents with strict adherence to regulatory and confidentiality standards.
• Managed high-priority and time-sensitive cases, ensuring compliance with mandated deadlines.
• Maintained accurate, detailed, and confidential case records in electronic systems.

Administrative Assistant III at County Of San Luis Obispo (2018-01 – 2018-08)

Prepared confidential correspondence, reports, and official documents; proofread for legal accuracy, formatting, and compliance.

• Maintained calendars, scheduled meetings, and tracked legal and administrative deadlines.
• Organized, maintained, and purged official and confidential records in compliance with document retention policies.
• Responded to public records requests and ensured compliance with state and local regulations.
• Provided administrative and procedural support to management and public officials.
• Reviewed County Jail Logs and processed benefit actions related to stopping or adding government assistance, supporting accurate and timely delivery of public services.
• Prioritized multiple assignments and deadlines while maintaining accuracy and quality of service.

Eligibility Worker I at County Of Santa Barbara (2016-05 – 2017-07)

Reviewed applications, verified documentation, and processed benefit determinations in compliance with established regulations.

• Reviewed applications, verified documentation, and processed benefit determinations in compliance with established regulations.
• Collected and maintained confidential records and official documents.
• Provided procedural guidance to clients regarding documentation and compliance requirements.
• Generated reports and maintained case files according to record retention standards.

Relationship Specialist at Coasthills Credit Union (2005-03 – 2016-05)

Managed client applications, financial documentation, and loan portfolios while ensuring regulatory compliance and strong borrower relationships.

• Prepared and processed client applications, financial documentation, and official records.
• Verified documentation for accuracy and regulatory compliance.
• Maintained strict confidentiality and adherence to institutional policies and regulations.
• Provided procedural information and support to clients.
• Ensured compliance with all federal and state regulations throughout the loan origination process.
• Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
• Conducted thorough credit analysis to minimize risk exposure for the financial institution.
• Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.

Associate of Occupational Science in Criminal Justice – Santa Barbara Business College