Child Support Specialist II at County of San Luis Obispo (2025-08 – Present)
Managed a high-volume caseload of approximately 400 active cases, ensuring timely completion of tasks, employer verifications, case modifications, and preparation of court filings.
- Prepared, reviewed, and processed legal and administrative documents in accordance with court procedures and state and federal regulations.
- Maintained detailed and confidential electronic case files; monitored deadlines and ensured compliance with legal requirements.
- Served as the primary ongoing caseworker for Spanish-speaking clients, providing accurate legal and procedural information and ensuring case continuity.
- Coordinated with legal staff, employers, and partner agencies to resolve case issues and ensure proper case progression.
Eligibility Worker II at County Of Santa Barbara (2018-08 – 2022-07)
Interpreted and applied complex federal and state regulations to determine program eligibility and prepare official program documentation.
- Conducted formal client interviews and obtained required legal and financial documentation.
- Reviewed, verified, and processed case documents with strict adherence to regulatory and confidentiality standards.
- Managed high-priority and time-sensitive cases, ensuring compliance with mandated deadlines.
- Maintained accurate, detailed, and confidential case records in electronic systems.
Administrative Assistant III at County Of San Luis Obispo (2018-01 – 2018-08)
Prepared confidential correspondence, reports, and official documents; proofread for legal accuracy, formatting, and compliance.
- Maintained calendars, scheduled meetings, and tracked legal and administrative deadlines.
- Organized, maintained, and purged official and confidential records in compliance with document retention policies.
- Responded to public records requests and ensured compliance with state and local regulations.
- Provided administrative and procedural support to management and public officials.
- Reviewed County Jail Logs and processed benefit actions related to stopping or adding government assistance, supporting accurate and timely delivery of public services.
- Prioritized multiple assignments and deadlines while maintaining accuracy and quality of service.
Eligibility Worker I at County Of Santa Barbara (2016-05 – 2017-07)
Reviewed applications, verified documentation, and processed benefit determinations in compliance with established regulations.
- Reviewed applications, verified documentation, and processed benefit determinations in compliance with established regulations.
- Collected and maintained confidential records and official documents.
- Provided procedural guidance to clients regarding documentation and compliance requirements.
- Generated reports and maintained case files according to record retention standards.
Relationship Specialist at Coasthills Credit Union (2005-03 – 2016-05)
Managed client applications, financial documentation, and loan portfolios while ensuring regulatory compliance and strong borrower relationships.
- Prepared and processed client applications, financial documentation, and official records.
- Verified documentation for accuracy and regulatory compliance.
- Maintained strict confidentiality and adherence to institutional policies and regulations.
- Provided procedural information and support to clients.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
