Ricardo Ortiz

Results-driven business development leader with 8+ years of experience across inside sales leadership, pipeline generation, prospecting management, sales execution, coaching, forecasting support, and cross-functional collaboration within technology distribution environments. Recognized for building repeatable operating rhythms, improving KPI visibility, strengthening prospecting discipline, and aligning sales activity to revenue priorities and customer needs.

PROFESSIONAL EXPERIENCE

ARROW ELECTRONICS / ARROW ECS | Promoted through three leadership roles

Guadalajara / Zapopan / Tlaquepaque, Jalisco, Mexico | Hybrid | Jan 2021 - Apr 2026

Business Development Manager | Arrow Electronics / Arrow ECS

Jalisco, Mexico | May 2025 - Apr 2026

• Led inside sales and business development execution to support pipeline generation, account development, and prospecting consistency across the commercial organization.
• Managed coaching cadences, KPI tracking, forecasting support, and prospecting rhythms to improve follow-up discipline, meeting quality, and execution visibility.
• Partnered cross-functionally with sales, operations, and business stakeholders to align daily activity with customer needs, revenue priorities, and operational standards.

Sales Operations Manager | Arrow Electronics / Arrow ECS

Jalisco, Mexico | Mar 2023 - May 2025

• Directed sales operations initiatives that strengthened business development execution through reporting, CRM adoption, sales process optimization, and performance visibility.
• Standardized workflows, prospecting support rhythms, and reporting practices to improve execution consistency, leadership decision-making, and team accountability.
• Analyzed sales data, pipeline activity, and process trends to identify growth opportunities and support planning across cross-functional teams.

Sales Operations Associate Manager | Arrow Electronics

Zapopan, Jalisco, Mexico | Jan 2021 - Mar 2023

• Supported sales performance through reporting, CRM improvements, process coordination, and cross-functional collaboration that enabled stronger commercial execution.
• Helped develop and improve customer support systems, including a chatbot workflow that increased responsiveness and reduced service workload.
• Supported hiring, onboarding, and day-to-day team execution while reinforcing service continuity and operational effectiveness.

Customer Service Sales Supervisor | Tech Data

Guadalajara, Jalisco, Mexico | Nov 2019 - Oct 2020

• Supervised customer service and sales support activity in a fast-paced technology distribution environment.
• Maintained customer records, documentation, and service workflows to improve data quality, continuity, and commercial follow-through.
• Trained staff on product knowledge, customer service, and support practices to strengthen day-to-day performance.

Sales Order Support Lead | Tech Data

Guadalajara, Jalisco, Mexico | Mar 2018 - Nov 2019

• Monitored CSR performance, supported escalations, and helped maintain service quality and customer satisfaction standards.
• Coordinated sales-support tasks and workload priorities to meet operational requirements and team targets.
• Led resolution of complex customer and sales support issues through problem-solving and service leadership.

Clinical Psychologist | Clinica Minnesota Rehabilitation

Guadalajara, Jalisco, Mexico | Nov 2014 - Feb 2018

• Provided individualized coaching and facilitated group activities, building strengths in communication, assessment, conflict resolution, and people development.

EDUCATION

Universidad del Valle de Atemajac (UNIVA) | Master's in Psychology

University of California, Santa Cruz | Bachelor of Arts

ADDITIONAL INFORMATION

Languages: English and Spanish

Relevant Training: Virtual Management Course, Arrow Electronics (2022-2023); Management Essentials Conflict Module, Arrow Electronics (2024)

Systems: Salesforce, Salesloft, CRM tools, reporting dashboards, and customer support systems