Sarah Cooper

I am seeking Full-time/ Part-time employment in a customer service role. I am able to work flexible hours and have had experience working early, late and night shifts. I have worked with a diverse range of individuals, including people from overseas who do not speak fluent English and people with conditions such as dementia. I have recieved first aid training and I am experienced in basic food preparation and handling transactions. I am willing to relocate for this role if necessary.

Care Assistant at Belong (2025-06 – 2026-04)

• Provided personal care, support, and companionship for residents across day and night shifts.
• Accurately recorded care notes and communicated updates on wellbeing to nurses and colleagues.
• Operated care equipment safely (hoists, sensors, care systems).
• Responded to emergencies such as falls, seizures, and cardiac incidents.
• Supported residents with dementia by providing reassurance and de-escalating when residents became violent/aggressive.
• Maintained hygiene standards and adhered to PPE and infection control protocols.
• Maintained cleanliness and tidiness of communal and personal areas such as kitchens, bathrooms, living rooms and resident's rooms.
• Prepared vegetables for meals and cooked simple dishes for residents.

Casual Food & Beverage Assistant at Keele University (2024-08 – 2025-07)

• Served food and beverages during conferences and events.
• Assisted customers courteously, handled complaints, and ensured cleanliness of all areas.
• Worked with diverse clients including international visitors and elderly attendees.

Casual Food & Beverage Assistant at Keele University (2026-05 – Present)

• Served food and beverages during conferences and events.
• Assisted customers courteously, handled complaints, and ensured cleanliness of all areas.
• Worked with diverse clients including international visitors and elderly attendees.

Work Experience at KMF Manufacturing (2022-06 – 2022-07)

• Assisted in Customer Service, Reception, and Integration departments.
• Developed attention to detail by handling invoices and filing documents.
• Strengthened communication and professionalism through client interactions.

Anatomy Suite Work Experience at Keele University (2024-07 – 2024-07)

• Tagged and logged donated organs into databases.
• Gained experience in appropriate PPE use and lab testing (EKG, blood sugar).

GCSEs – Chesterton Community Sports College (2018 – 2023)

Level 2 NVQ (Care Certificate)