Alitzel Reyes

Bilingual Customer Support Specialist with experience handling high-volume inbound and outbound calls, solving customer issues, and maintaining strong satisfaction metrics. Skilled in problem solving, ticket management, conflict resolution, and achieving KPI goals. Known for professionalism, empathy, and delivering high quality, efficient support in fast paced environments.

I have experience in various customer service roles, which has allowed me to develop skills such as effective communication, problem solving, working under pressure, and providing friendly service to the public. I adapt easily to different work environments and always strive to deliver high-quality service.

I have a Bachelor’s degree in Nutrition, where I gained knowledge in wellness, health, and personalized attention. My academic background helped me develop discipline, empathy, and strong communication skills, which I also apply in my work within the service and customer care area.