Sergio Sánchez M.

Carrier Procurement and Sales specialist with 4+ years in US freight brokerage, sourcing and securing capacity for Flatbed, Dry Van, Reefer, and Power Only freight. Experienced managing high-volume load boards, building carrier relationships, and keeping shipments moving through proactive communication and problem-solving.

Bilingual

English/Spanish, with background in customer service and domestic transportation in Mexico.

Carrier Sales Representative at Rapido Solutions Group (2022-01 – 2026-12)

Worked with freight brokers including Shipwell, Uber Freight, Armstrong, FreightVana, and Hyway - covering Flatbed, Dry Van, Reefer, and Power Only operations

• Managed 100+ monthly loads across multiple brokerage accounts, balancing carrier sales, tracking, appointment scheduling, and operational support
• Cultivated strong core carrier relationships through consistent outreach, negotiation, and performance follow-up to ensure preferred capacity
• Maintained continuous communication with carriers and customers on route changes, delays, and freight concerns throughout each shipment cycle
• Accurately maintained and updated shipment information in the company's operating systems (TMS/CRM) in real time
• Conducted research in available carrier databases and made cold calls to prospects to expand the carrier network
• Tracked back-end billing and invoicing to ensure carrier charges were accurate and resolved discrepancies proactively

Customer Service Representative at Xfinity (2021-01 – 2022-12)

• Served as primary point of contact for customers, explaining processes and resolving technical and billing issues with full ownership
• Handled escalations and de-escalated frustrated customers, coordinating with internal teams to ensure complete issue resolution
• Consistently exercised judgment and discretion while functioning independently within authorized limits

Carrier Sales at Traffic Executive (2018-01 – 2019-12)

• Managed domestic carrier sales, load tracking, and back-office operations for internal and external clients
• Maintained continuous follow-up with carriers and clients, monitoring milestones and ensuring on-time delivery

Export Coordinator at Heat and Control SA de CV (2015-01 – 2018-12)

• Guided international clients through export processes, explaining documentation, compliance requirements, and timelines
• Acted as the communication bridge between Sales, Customer Service, Customs, Carriers, and Clients
• Ensured all parties were informed of shipment status, milestones, and next steps throughout each cycle

Bachelor's Degree in Business Administration & International Business – Universidad Panamericana (2010-01 – 2014-12)

Master's Degree in Strategic Marketing – Universidad Panamericana (2015-01 – 2016-12)