Victor Diaz

Sales & Business Operations professional with 9+ years of experience supporting global technology organizations. Experienced in sales operations, business process optimization, master data management, data governance, KPI reporting, forecasting support, and cross-functional execution. Proven ability to translate business requirements into practical solutions, improve operational workflows, and deliver measurable gains in revenue visibility, service performance, and team execution.

Business Operations Manager at BMC Software (2025-09 – 2026-04)

• Expanded Partner Sourced deal visibility from 4% to 15% of overall actuals by developing pipeline analytics and GTM reporting frameworks.
• Improved pipeline transparency for Sales leadership by designing operational dashboards and KPI reporting in Tableau and Power Query.
• Supported executive decision-making by analyzing pipeline conversion, opportunity progression, and funnel performance trends.
• Standardized reporting requirements across Sales, Finance, and GTM Operations stakeholders, improving consistency of business visibility.
• Streamlined recurring forecasting and business-review workflows through reporting automation and standardized data outputs.

Service Segment Manager & Sales Operations Specialist at Hewlett Packard Enterprise (2023-03 – 2025-05)

• Improved operational turnaround time and SLA performance by 20% by implementing Microsoft Planner team-wide for standardized task tracking and workflow management.
• Led New Service Introduction (NSI) processes and strengthened master data governance across global teams to improve service readiness and execution.
• Resolved process and data gaps through business analysis, stakeholder validation, and targeted workflow improvements.
• Coordinated cross-functional service and master data requirements, supporting accurate and timely readiness for new service introductions.
• Supported annual Special Service Number creation by personally uploading 130+ SKUs, ensuring timely master data availability for year-end business requirements.
• Improved SaaS attach rates by 17% through sales analytics, reporting insights, and performance visibility.
• Supported pipeline, bookings, and forecasting activities to strengthen revenue visibility and sales performance management.
• Standardized operational metrics across global teams by developing reporting models in Excel and Power BI.
• Maintained reporting accuracy through cross-functional validation with Finance and Sales during forecasting and budgeting cycles.

Pricing Specialist at Arrow Electronics (2021-08 – 2022-05)

• Managed pricing operations and quote generation for enterprise sales teams and semiconductor manufacturing partners, supporting timely commercial execution.
• Improved pricing decision support by reviewing pricing data and translating reporting insights into actionable business information.

Master Data Analyst at Hewlett Packard Enterprise (2017-12 – 2021-08)

• Maintained customer, vendor, business partner, and related master data in SAP, supporting data accuracy, completeness, consistency, and Sales Operations reporting integrity.
• Processed and validated master data requests under established governance standards, while supporting UAT, data validation, and process changes.
• Improved new-analyst ramp-up to an 80% independent execution rate within the first month by training new team members and auditing their initial work for recurring errors.

Bachelor's Degree in International Relations – Universidad de Guadalajara (2013 – 2017)