Claims Adjuster at Allstate (2023-09 – 2025-07)
- Leveraged analytical skills to thoroughly investigate claim circumstances, enabling precise assessment of liability and damage extent.
- Interviewed claimants and witnesses to gather information, demonstrating exceptional communication skills and ensuring a thorough understanding of each case. Conducted inspections of damaged property, applying observation and analytical abilities to accurately determine the scope and cost of repairs.
- Interviewed claimants and witnesses to gather information, demonstrating exceptional communication skills and ensuring a thorough understanding of each case.
Customer Service Representative at Geico (2025-05 – 2025-11)
- Translated and compiled business requirements into detailed technical specifications for production, outlining new features and improvements to existing business functionality.
- Ensured the accuracy of technical documentation, streamlining the implementation of new features.
- Compiled detailed technical specifications from business requirements, enhancing the clarity of project outlines.
Medical Assistant/Billing Clerk at Baylor Scott & White (2023-10 – 2025-11)
- Maintained high data integrity standards in patient documentation, contributing to accurate medical record preparation and compliance. Performed initial basic medical coding tasks, demonstrating a foundational understanding of coding principles and procedures.
- Coordinated crucial billing support activities, ensuring seamless operations and adherence to compliance standards in administrative workflows.
- Trained new staff on office procedures, ensuring consistent application of best practices and efficient team operations.
- Analyzed documentation for coding clarity, proactively identifying and resolving potential issues to improve coding accuracy and efficiency.
- Managed essential front-office responsibilities diligently, ensuring smooth daily operations and contributing to an organized and efficient healthcare environment.
- Streamlined administrative processes to accelerate billing cycle turnaround times, demonstrating a commitment to optimizing financial operations.
- Maintained high data integrity standards in patient documentation, ensuring compliance and contributing to the accuracy of medical records.
- Trained new staff on office procedures, promoting consistent application of best practices and enhancing overall team efficiency.
