Viridiana León

Versatile Customer Service and Technical Support professional with experience in appliance troubleshooting, sales, collections, appointment scheduling, and technician dispatch. Skilled in delivering high-quality customer support, resolving technical issues efficiently, and coordinating service operations.

Customer, Sales & Technical Support Agent at General Electric - Bodewell (2023-01 – 2026-04)

• Scheduled service appointments and dispatched technicians efficiently.
• Assisted customers with troubleshooting appliances over the phone, providing clear technical guidance.
• Managed sales of appliance parts, offering product recommendations and solutions.
• Maintained high standards of customer service, resolving inquiries and issues promptly.

Statements & Billing Agent at SpotOn (2020-01 – 2023-01)

• Customer service for American merchants.
• Review of their statements and billings, equipment and credit loans. Collections for services provided by the company.
• Assistance with chargebacks and risk transactions.
• Attention via phone, email and chat.

Travel Agent at Booking.com (2018-01 – 2020-01)

• Customer service for international travelers.
• Assistance with their trips, locations, general questions and inquiries.
• Cross selling of flights, taxi and rental car services.

Communications – FES Acatlan (2006-01 – 2009-01)

English for Business – University of Pennsylvania (Virtual) (2023-01 – 2026-01)