Victor Robles

Dedicated and personable Guest Services Agent with over 5 years of comprehensive experience in the luxury hospitality industry. Holding a Bachelor's degree in Marketing and enriched by participation in the International Cultural Youth Exchange program in Denmark, bringing a global perspective to guest service. Known for strong communication skills, keen attention to detail, and exceptional multitasking abilities, having consistently delivered 5 star service in some of the most exclusive hotels across the Pacific, Caribbean, and Red Sea coasts.

An extroverted and sociable professional, I pride myself on my outstanding service attitude and ability to create memorable guest experiences that exceed expectations, ensuring each stay is truly exceptional.

Butler at Central Hoteles, Hotel Zócalo Central (2025-12 – 2026-04)

• I performed as a Hotel suite butler, delivering personalized service including in-room check in, welcome drink, luggage assistance and coordinating tours, dining and transportation.

Help Desk Associate at Virgin Voyages (2025-07 – 2025-09)

• Delivered outstanding front-line service to sailors by offering clear and engaging guidance on onboard experiences, services, and events. Supported embarkation and disembarkation operations with accuracy and professionalism, ensuring seamless transitions and a positive start and finish to each sailor's voyage.

Guest Experience Ambassador at NEOM Sindalah Island (2024-10 – 2025-01)

• Acted as the primary point of contact for guest inquiries, coordinating island services, activities, and bespoke experiences with precision and discretion. Delivered personalized guest service within a luxury island resort environment, ensuring exceptional experiences for high-profile and international guests.

Front Desk Agent at Grupo Xcaret, Hotel Mexico 5 Diamond (2023-06 – 2023-12)

• Managed guest check-ins by accurately providing information and ensuring all necessary documentation was completed. Recorded reservations meticulously in the hotel system, noting any specific requirements or preferences expressed by guests. Delivered exceptional customer service at all times by promptly addressing guest needs, concerns, and inquiries with professionalism and efficiency.

Front Desk Agent at Grupo Brisas, Hotel Galeria Plaza (2022-11 – 2023-04)

• Welcomed guests upon arrival with a warm and friendly demeanor, creating a welcoming atmosphere. Anticipated and fulfilled guest requests to enhance their overall experience and ensure satisfaction. Managed all aspects of guest reservations, including taking bookings via phone, email, and online platforms efficiently and professionally.

Concierge at Grupo Vidanta, Grand Luxxe 5 Diamond (2022-02 – 2022-10)

• Maintain a positive and friendly attitude at all times, consistently striving to exceed guest expectations and foster a welcoming atmosphere. Assist with housekeeping duties by delivering extra amenities or supplies to guest rooms as needed. Collaborate effectively with other departments, including Food and Beverage, to ensure seamless and outstanding service throughout the hotel.

Bachelor in Marketing – London University, Mexico (2010 – 2013)