Knowledge Base - 22+ job offers

Job Description Job Description: Article Creation and Establishment: Work with Shopee's functional teams to create and establish new articles. Ensure 100% article establishment in dual languages across all reason codes. SOP Implementation: Develop and implement SOP flows and macros for article manag

Job Description Responsible for driving end to end training governance, development and delivery across Customer Service, Product and AI enabled platforms. This role ensures training scalability and effectiveness for AI systems, Knowledge Base (KB), cloud-based tools and API driven workflows, while

*Are you driven, results-oriented and a team player?** With 18,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at

Customer Service Specialist Key Responsibilities: l Provide timely and professional customer support via phone calls and email; l Communicate fluently in Mandarin, English, and Cantonese with customers from different regions; l Accurately log and follow up on customer feedback and issues to ensure r

Responsibilities About the Team The HROP - Employee Helpdesk team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee queries and assistance as when needed . We are dedicated to leading with care and keeping empathy in mind. We strive to

Job Description Job Description: Responsible for driving end-to-end training governance, development, delivery, and effectiveness for Customer Service operations. This role ensures training quality, scalability, and readiness for AI-enabled learning and SMART Knowledge Base (KB) initiatives, while s

*Are you driven, results-oriented and a team player?** With 18,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at

We are seeking an experienced Service Delivery Lead to lead our customer-facing operations and ensure operational excellence across our SaaS data platform. This is a critical leadership role responsible for delivering exceptional customer support, rapid incident resolution, and maintaining productio

Two95 International Inc.

We are looking for Service Desk Analyst with 2 to 5 years of experience. Required Skills: on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting Job Responsibilities Answers and responds to inbound calls \chat\email from end-users regarding issues Creates a

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as

Shopee

*Job Description** Article Creation and Establishment: Work with Shopee’s functional teams to create and establish new articles. Ensure 100% article establishment in dual languages across all reason codes. SOP Implementation: Develop and implement SOP flows and macros for article management. Content

Wipro

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standard

Roles & Responsibilities: Perform a range of technical IT support activities remotely or at customer site, focusing on software, applications, user access, and system-related issues to meet business and customer requirements. Adequate knowledge of handling Microsoft O365, including Outlook troublesh

About the Role We are seeking a highly motivated Specialist, Merchant Success to support and enhance the experience of our RHB Pay merchants. In this role, you will serve as the key technical and operational support partner to merchants, ensuring seamless payment processing, system integration, and

Luxoft Malaysia

Project Description: Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project. The Technology and Operations function is comprised of

Marsh

We are seeking a talented individual to join our IT Product Support team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office. Senior Analyst – IT Product Support Provide high q

Luxoft

Project Description: Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project. The Technology and Operations function is comprised of

Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio i

Agytek Digital

We are seeking a skilled IT Operations Engineer to join our dynamic technology team. The ideal candidate will be responsible for maintaining and optimizing our business-critical systems, ensuring high availability, and providing exceptional technical support to our users. This role requires a proact

Agytek Digital

We are seeking a skilled IT Operations Engineer to join our dynamic technology team. The ideal candidate will be responsible for maintaining and optimizing our business-critical systems, ensuring high availability, and providing exceptional technical support to our users. This role requires a proact