Abu Amran

Detail-oriented and results-driven Network Engineer with hands-on experience in enterprise network troubleshooting, Cisco Meraki SD-WAN, and infrastructure management across multiple industries. Proven ability to optimize network performance, reduce downtime, and deliver reliable connectivity solutions. A strong team player with excellent technical documentation and analytical skills.

Associate Network Engineer at Valiram Group (2024-01 – Present)

• Delivered Level 2/3 troubleshooting for enterprise networks across the APAC region, ensuring high availability and minimal disruption.
• Administered and supported Cisco Meraki SD-WAN, switches, and wireless access points for multi-site operations.
• Collaborated with vendors and service providers to escalate and resolve complex incidents within SLA.
• Created and maintained network documentation, technical reports, and troubleshooting guides for operational consistency.
• Assisted in planning and deploying new network solutions, upgrades, and performance enhancements.
• Reduced average network downtime by 15–20% through proactive monitoring and rapid troubleshooting.
• Improved incident resolution time by 30% by streamlining vendor communication and escalation processes.
• Authored detailed network configuration and troubleshooting documentation.
• Supported migration of APAC offices to Cisco Meraki SD-WAN, improving connectivity performance and reliability by 25%.
• Provided network support for over 1,000 users across multiple APAC offices and retail stores.

IT Network Engineer at BrightClick Solutions Sdn Bhd (2023-05 – 2024-01)

• Troubleshot and resolved network connectivity issues for users and devices.
• Configured and maintained routers, switches, and firewalls.
• Monitored network performance and identified areas for optimization and improvement.

System Engineer (Contract) at YHCM Sdn Bhd (2023-02 – 2023-04)

• Managed and monitored installed systems and infrastructure.
• Provided 2nd and 3rd level technical support.
• Collaborated with vendors and IT personnel for issue resolution.

Service Desk Analyst at Bridgenet Solutions Sdn Bhd (2018-11 – 2019-01)

• Provided L1 technical support for network devices.
• Documented solutions and maintained internal knowledge base.
• Prioritized and managed multiple support cases based on business needs.

IT Support Engineer at Micro Technology Solution Sdn Bhd (2017-04 – 2018-09)

• Diagnosed and resolved hardware, software, and network issues.
• Configured network setups and managed user accounts.
• Produced accurate reports and documented technical resolutions.

Bachelor of Engineering Technology (Hons.) in Networking Systems – University Kuala Lumpur (UniKL MIIT) (2019-01 – 2023-12)

Diploma in Information Technology – International Islamic College, Kuala Lumpur (2014-01 – 2017-12)