Network Engineer - Sarawak Information System Sdn Bhd - SAINS
(2024-01)
- Provided remote troubleshooting and technical support for network hardware and software, minimizing downtime.
- Collaborated with cross-functional teams to plan and execute network infrastructure migrations and network operations for sites and data centers.
- Researched, evaluated, and tested emerging networking hardware and software to inform upgrade roadmaps.
Section Network Development Sarawak (GNT) - TM Technology Services Sdn. Bdn. (TM TECH)
(2023-03 - 2023-09)
Internship
- Troubleshoot network issues, recommend solution and work closely with vendors and the network team on network operations.
- Streamlined the TM project by documenting processes, conducting cost analyses, preparing budget proposals, and developing detailed project plans.
- Warped landbase data for new locality plans, secured wayleave approvals, and updated property addresses to expand geographic coverage.
Customer Care Consultant - Maxis Centre Sarawak
(2018-09 - 2019-06)
- Consultations revolve around the ability to network, build relationships with clients, and persuade others to purchase products.
- Knowledgeable about the product, identify prospective customers, generate leads, and contact new and existing customers to discuss their needs.
- Communicated with people, solved difficulties, showed patience and understanding, assured customer pleasure, and resolved customer complaints.
IT Technician Support - Fama Negeri Sarawak, Medan Niaga Satok
(2017-11 - 2018-04)
Internship
- Troubleshoot network connections and troubleshoot peripheral devices for the entire region of Fama Sarawak.
- Participated and assisted in programs, varying events, and social welfare programs organized by Fama Sarawak.
- Provided technical support across the company and remote troubleshooting.
