Associate Network Engineer at Valiram Group (2024-01 – Present)
- Delivered Level 2/3 troubleshooting for enterprise networks across the APAC region, ensuring high availability and minimal disruption.
- Administered and supported Cisco Meraki SD-WAN, switches, and wireless access points for multi-site operations.
- Collaborated with vendors and service providers to escalate and resolve complex incidents within SLA.
- Created and maintained network documentation, technical reports, and troubleshooting guides for operational consistency.
- Assisted in planning and deploying new network solutions, upgrades, and performance enhancements.
- Reduced average network downtime by 15–20% through proactive monitoring and rapid troubleshooting.
- Improved incident resolution time by 30% by streamlining vendor communication and escalation processes.
- Authored detailed network configuration and troubleshooting documentation.
- Supported migration of APAC offices to Cisco Meraki SD-WAN, improving connectivity performance and reliability by 25%.
- Provided network support for over 1,000 users across multiple APAC offices and retail stores.
IT Network Engineer at BrightClick Solutions Sdn Bhd (2023-05 – 2024-01)
- Troubleshot and resolved network connectivity issues for users and devices.
- Configured and maintained routers, switches, and firewalls.
- Monitored network performance and identified areas for optimization and improvement.
System Engineer (Contract) at YHCM Sdn Bhd (2023-02 – 2023-04)
- Managed and monitored installed systems and infrastructure.
- Provided 2nd and 3rd level technical support.
- Collaborated with vendors and IT personnel for issue resolution.
Service Desk Analyst at Bridgenet Solutions Sdn Bhd (2018-11 – 2019-01)
- Provided L1 technical support for network devices.
- Documented solutions and maintained internal knowledge base.
- Prioritized and managed multiple support cases based on business needs.
IT Support Engineer at Micro Technology Solution Sdn Bhd (2017-04 – 2018-09)
- Diagnosed and resolved hardware, software, and network issues.
- Configured network setups and managed user accounts.
- Produced accurate reports and documented technical resolutions.
