Tanusvin Joseph

Infrastructure and Network Operations professional with hands-on experience in enterprise infrastructure administration, hybrid cloud operations, identity and access management, network infrastructure support, and IT security operations.

Managing

Microsoft 365, Azure Virtual Desktop (AVD), Microsoft Intune, Exchange Online, and enterprise endpoint environments supporting over 500 users across multi-campus operations. Skilled in administering Windows and macOS environments, supporting firewall security operations, managing endpoint compliance, and maintaining secure and highly available enterprise IT services. Proven ability to support infrastructure projects, operational standardization, technical troubleshooting, and cross-functional IT initiatives within the environments.

Senior IT Officer - The British International School of Kuala Lumpur

(2025-10)

• Administered Microsoft 365 environments for over 500 users, including Azure Virtual Desktop (AVD), Microsoft Intune, and Exchange Online services.
• Coordinated Azure Virtual Desktop (AVD) rollout initiatives to enable infrastructure scaling and meet operational demands.
• Managed user onboarding and offboarding processes, account provisioning, mailbox administration, licensing, access permissions, and distribution group management.
• Administered endpoint enrollment, device compliance, and asset tracking through Microsoft Intune and Snipe-IT.
• Managed enterprise application administration, user access control, and operational troubleshooting across multi-campus environments.
• Administered Windows, macOS, and Linux-based enterprise endpoint environments, including device compliance, deployment, and operational support.
• Administered and maintained enterprise network infrastructure, including firewalls, switches, wireless access points, and connectivity services, to ensure availability and continuous operations.
• Managed firewall administration activities including security policy configuration, website filtering, access control management, and firmware updates for network security operations.
• Participated in regional migration and integration initiatives, including centralized Snipe-IT implementation and synchronization projects involving HRIS, Azure Virtual Desktop (AVD), and Microsoft Intune.
• Developed and utilized PowerShell scripts for bulk user administration and Exchange Online management tasks.
• Collaborated with Regional IT teams on infrastructure improvements, policy implementation, and operational standardization.
• Coordinated with vendors on infrastructure procurement, licensing, hardware maintenance, and IT service delivery activities.
• Assisted in infrastructure asset planning, procurement coordination, and inventory management activities across enterprise IT operations.
• Developed and maintained SOPs, technical documentation, and operational procedures.
• Provided technical coordination and operational support to internal IT teams to improve service delivery and incident resolution efficiency.
• Managed hybrid cloud and endpoint environments across multi-campus operations.

IT Officer - The British International School of Kuala Lumpur

(2023-01 - 2025-10)

• Provided infrastructure and technical support for hardware, software, systems, and network-related operations across enterprise environments.
• Managed ServiceDesk incidents, operational troubleshooting, and user support requests while maintaining enterprise response standards.
• Installed, configured, and maintained Windows operating systems, enterprise software applications, and endpoint devices.
• Managed user accounts, access permissions, and email configurations within enterprise systems and Microsoft 365 environments.
• Supported onboarding operations including laptop provisioning, endpoint configuration, and access deployment for new employees.
• Assisted in monitoring and maintaining network infrastructure including switches, routers, wireless access points, VPN connectivity, and firewall environments.
• Supported implementation and maintenance of IT security measures to protect enterprise systems and operational data.
• Coordinated with external vendors for hardware maintenance, infrastructure repairs, and equipment replacement activities.
• Supported IT asset tracking, inventory management, and operational documentation processes.
• Worked closely with internal departments to support operational and technical IT infrastructure requirements.

IT Intern - Pejabat Pendidikan Daerah Kuala Langat, Banting

(2022-08 - 2022-12)

• Installed, configured, and maintained computer hardware, operating systems, and software components.
• Diagnosed and resolved hardware, software, and network-related technical issues.
• Performed router installation, basic network configuration, and connectivity troubleshooting.
• Assisted with CCTV installation, structured cabling, and network device setup activities.
• Maintained antivirus solutions and supported endpoint security maintenance.

IT Technician - iTronic Computer Trading Sdn Bhd, Penang

(2019-04 - 2019-11)

• Installed, configured, and maintained computer hardware and software components.
• Diagnosed and resolved hardware, software, and network-related technical issues.
• Performed router installation, configuration, and basic network setup.
• Assisted with CCTV installation, system setup, and structured cabling activities.
• Maintained antivirus solutions and supported endpoint security maintenance.

Bachelor of Information Technology (hons) – Part Time - Information Technology - Open University Malaysia (2025-09 - 2028)

Diploma in Information Technology ( Information Security) - Information Security - Politeknik Metro Tasek gelugor, Penang (2019-11 - 2022-07)