Aida Suhaila

Dear Sir/Madam, my name is Aida Suhaila Binti Che Mee.

I am 33 years old and I have 14 years working experience as an Recovery Officer and also do admin job. My computer skills are very good and I am hard worker, able to work individual and in team.

I enclose my resume for your inspection and look forward to hearing from you soon. I am available for interview at your convenience.

WORKING EXPERIENCE

Position: Recovery Officer

1. March 2010 - December 2013

CMC I-SOURCE SDN BHD (RHB BANK)

• January 2014 - December 2021

CCR NETWORK SDN BHD (BANK RAKYAT)

· Responsible for monitoring and rehabilitation of delinquent and overdue accounts and minimize delinquent accounts and contain flow through the next cycle.

· Follow up with customers for all outstanding balance and identify problematic to achieve prompt cash collection.

· Making collection effort for past due accounts

· Perform other assignments by managers or supervisors (KPI target).

Position: Supervisor

January 2022 - December 2023

CCR NETWORK SDN BHD (BANK RAKYAT)

· Monitor inbound and outbound call to ensure compliance and call quality.

· Monitor and conducted the team and individual performance evaluation to make sure achieve target given by company.

· Responsible for answering call and email client regarding any collection issues.

· Ensure performance report are prepared and where necessary appropriately distributed

· Attended monthly meeting with client to discuss agency performance.

EDUCATIONAL BACKGROUND

2007-2009

Institution : Kolej Technology Ypc It-Web

Course : Business Information Technology

Qualification Level : Diploma

2006

Institution : Sekolah Menengah Teknik Tengku Ampuan Afzan

Examination : Sijil Pelajaran Malaysia (SPM)