Aliya Chong

I am highly motivated and enthusiastic as role manager with more than 10 years experience in hospitality industry and my ability to work to tight datelines, manage my time effectively and well organization skills, I am currently looking for a new role that will utilise my skills and experience and take my career to the next level.

Dorsett Regency Kuala Lumpur(2002–2003) – Front Office Assistant

• Assisting guests to check in and out from the hotel. 
• Handling guest’s complaints
• Handling phone call for reservations and bookings

• Attending walk in customer for rental 
• Assisting with phone booking for rental
• Data entry and updating customer’s details
• Compiling monthly closing

1. Guest Services Agent – June 2006 to June 2009

• To do check-in and check-out for hotel guests.
• Responsible to ensure the efficient arrival and departure of all guests
• To assign rooms according to guest preferences
• Ensuring consistency in service delivery
• To enhance guest experience through SOP

1. Senior Guest Relations Officer – June 2009 to June 2013

• to supervise Front Desk colleagues and oversee the efficient arrival and departure of all guests.
• to assign rooms according to guest preferences
• ensuring consistency in service delivery to enhance guest experience.

1. Duty Manager – June 2013 to December 2014

• To handle any complains/issues related to guest. 
• To ensure system and hardware runs smoothly and to troubleshoot in the absence of IT. 
• To assist all sections of Front Office and ensure operations runs smoothly in absence of Section Managers. 
• To oversee all sections and departments of hotel, front and back of the house. 
• Member of the Emergency Response Team. First point of contact during emergency. 
• To run System Refresh and Night Audit during night shift.
• To assist Sales & Marketing with events & group accommodation.

1. Reception Manager – December 2014 to May 2021

• To provide supervision, direction and leadership for the Front Desk in accordance with objective, performance and quality standards established.
• Manages the overall performance of the Front Desk and provide leadership to ensure objectives and targets are in line with set standards. 

• To help clients analyse their financial situation, establish their investment goals 
• propose an investment plan to achieve their goals with our diverse range of products and services.

Institution : Sekolah Menengah Kebangsaan Kuala Kubu Baru

Study Course : Sijil Pelajaran Malaysia (SPM)

Institution : Taylor’s College of Hospitality & Tourism

Study Course : Diploma in Hotel Management