Amirul Aizat
Guest Relations & Customer Service
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Hantar tawaran kerja terus kepada calon ini
Tentang
Dedicated hospitality professional with over 10 years of experience in guest services, hotel operations, and billing administration. Known for delivering excellent customer experiences and supporting smooth daily operations.
Pengalaman
Sales Executive - Mudzaffar Hotel
(2025-06 - 2025-10)
- Promoted hotel rooms, banquet and group packages to corporate and government clients
- Managed a portfolio of 20+ corporate accounts, ensuring repeat business
- Prepared quotations, proposals and invoices with high accuracy and timely follow-up
- Coordinated closely with Front Office and F&B to ensure smooth event execution
Billing Clerk - JMB A'Famosa Resort
(2023-10 - 2024-10)
- Managed billing records for 600+ parcel owners
- Supported collection efforts that reduced outstanding arrears
- Keyed and verified water meter readings to generate accurate monthly utility billing
- Distributed billing and payment reminders via WhatsApp and email
Marketing Assistant - A'Famosa Resort Hotel Sdn Bhd
(2015-04 - 2023-09)
- Assisted in executing marketing campaigns and promotions
- Supported marketing activities including roadshows, events, and exhibitions
- Assisted marketing activities & event coordination
- Coordinate Event E.g Color Run ,Halloween Run , Fun Ride
Senior Sale Executive - A'Famosa Resort Hotel Sdn Bhd
(2015-01 - 2015-03)
Customer Service - A'Famosa Resort Hotel Sdn Bhd
(2015-01 - 2015-03)
- Handled daily customer inquiries via phone, email, and walk-in guests
- Resolved guest complaints efficiently, maintaining high customer satisfaction
- Provided accurate information on hotel services, packages, and policies
- Built positive guest relationships to encourage repeat visits
Bellman - A'Famosa Resort Hotel Sdn Bhd
(2013-12 - 2014-12)
- Assisted guests with luggage handling and professional room escort services
- Delivered warm and courteous first impressions to arriving guests
- Provided accurate hotel and local area information
- Supported Front Office operations during peak check-in periods
Pendidikan
Bachelor of Business Administration (Hons) - M.U.S.T (2027)
Malaysian Certificate of Education (2013)
