Anees Sofphie Bin Lokman

Seeking a role as a Customer Financial Specialist where I can apply my financial expertise, analytical capabilities, and customer-centric approach to drive informed financial decisions, optimize financial strategies, and build long-term, value-driven relationships between clients and the organization.

Corporate Financial Specialist at Concentrix Corporation (2025-02 – Present)

Assist with issuing invoices, tracking payments, and clarifying billing discrepancies. Address disputes over charges, delayed payments, or financial errors professionally. Respond to employee or client inquiries about invoices, payments, reimbursements, payroll, or expense claims.

• Assist with issuing invoices, tracking payments, and clarifying billing discrepancies.
• Address disputes over charges, delayed payments, or financial errors professionally.
• Respond to employee or client inquiries about invoices, payments, reimbursements, payroll, or expense claims.

Customer Support Financial at Concentrix Corporation (2023-11 – 2025-01)

Respond to user inquiries regarding wallet transactions, fund transfers, account access, and technical issues. Provide real-time support through chat, email, or phone in a professional and courteous manner. Assist customers with failed, delayed, or disputed transactions. Escalate suspicious or complex transaction issues to appropriate internal teams.

• Respond to user inquiries regarding wallet transactions, fund transfers, account access, and technical issues. Provide real-time support through chat, email, or phone in a professional and courteous manner.
• Assist customers with failed, delayed, or disputed transactions. Escalate suspicious or complex transaction issues to appropriate internal teams.

Customer Service Executive at Concentrix Corporation (2022-10 – 2023-10)

Answer customer questions via phone, email and chat. Handle complaints and concerns calmly and professionally, aiming for a resolution. Educate customers on features, usage, and benefits of products or services.

• Answer customer questions via phone, email and chat
• Handle complaints and concerns calmly and professionally, aiming for a resolution.
• Educate customers on features, usage, and benefits of products or services.

Retail Advisor at CelcomDigi Telecommunications (2021-08 – 2022-07)

Ensure accurate processing of sales transactions and proper handling of payments. Manage customer inquiries, feedback, and complaints in a timely and solution-oriented manner. Support inventory control, stock management, and periodic stock audits.

• Ensure accurate processing of sales transactions and proper handling of payments.
• Manage customer inquiries, feedback, and complaints in a timely and solution-oriented manner.
• Support inventory control, stock management, and periodic stock audits.

Customer Support Financial at Aegis BPO Malaysia Sdn Bhd (2020-10 – 2021-04)

Address issues such as transaction errors, payment disputes, account access problems and billing. Assist customers with bill inquiries, payment processing, late fees, and installment plans. Resolve disputes over charges, refunds, or service interruptions.

• Address issues such as transaction errors, payment disputes, account access problems and billing
• Assist customers with bill inquiries, payment processing, late fees, and installment plans.
• Resolve disputes over charges, refunds, or service interruptions.

Certificate in Digital Contact Centre – University Malaysia of Computer Science and Engineering (2020-09 – 2020-10)

Certificate in Skill Competency – Akademi Binaan Malaysia Wilayah Selatan (2019-08 – 2019-10)

Diploma in Construction Engineering Technology (Green Building) – Kolej Kemahiran Tinggi MARA Sri Gading (2016-07 – 2019-06)