Raajhaathevan

Fraud and Risk Specialist with experience in Fraud Prevention, Trust & Safety, Risk Assessment, Content Moderation, and Backend Operations. Skilled in investigating suspicious activities, reviewing high-risk accounts, supporting identity verification, and enforcing company policies. Strong analytical mindset with a proven ability to maintain quality, compliance, and operational excellence.

Assistant Fraud and Risk Specialist at TDCX (MY) SDN BHD (2025-01 – Present)

• Investigate suspicious activities and transactions to identify fraud and minimise business risk.
• Review customer accounts, bookings, and supporting information according to Trust & Safety policies.
• Perform risk assessments on flagged cases and recommend appropriate actions.
• Support identity verification by reviewing customer information and documentation (KYC).
• Escalate high-risk cases and maintain accurate investigation records.
• Consistently achieve quality, productivity, and SLA targets.

Content Moderator at SHOPEE MY (2024-01 – 2025-01)

• Reviewed user-generated content against company policies.
• Removed policy-violating content with high accuracy.
• Investigated reported content and escalated complex cases.
• Maintained confidentiality while meeting KPIs.
• Helped ensure a safe online platform.

Administrator & Customer Support at STAR TUTOR MY (2020-01 – 2021-01)

• Managed registrations and documentation.
• Coordinated tutor schedules and operations.
• Responded to customer enquiries and maintained records.

Bachelor's Degree in Hospitality Management & International Tourism – SEGi College Kuala Lumpur (2021-01 – 2024-01)

Diploma in Hotel Management – SEGi College Kuala Lumpur (2017-01 – 2019-01)