Aqil Redza

Flexible and organized individual seeks an opportunity of working in a company with a diverse group of people and enhancing my professional skills with learning and experience for career growth.

Senior Process Executive - Korean Community Manager

Cognizant Technology Solutions - Kuala Lumpur, Malaysia

• Support Google products and market analysis for the Korean Community.
• Escalate critical and trending issues are to appropriate teams & management
• Attend networking events and relevant Google Product workshops.
• Relay community feedback to relevant internal stakeholders.
• Monitor, track and report on feedback and check with the trending issue of the products.
• Conduct monthly meetings with Product Experts for the Korean Community.
• Educate target communities on Google including workshops, events and marketing campaigns
• Build relationships with Product Experts and work closely with Product Support

Manager

• Stay up-to-date with digital technology trends

Korean Language Specialist – EA SportsGames Advisor

Tech Mahindra, Cyberjaya, Malaysia

• Front end customer support for video games related issues by phone and email.
• Answer phones from users professionally and respond to user inquiries and complaints.
• Handle installation, configuration & upgrading software and provide troubleshooting on user's PC/laptop
• Escalate critical and trending issues are to appropriate teams & management
• Analyze feedback, complaints and concerns from users.
• Defining solutions and escalating critical or more complex queries to the next level for resolution.

Technical Sales Engineer

SSOTRON. Co. Ltd, Incheon, South Korea

● Negotiate pricing details with customers in order to secure business, while maximizing target profitability and margins

● Manage international clients outside of Korea and provided technical support and information about machines and robots.

● Engaging with SMB customers across industries and identifying opportunities to fulfill their needs.

● Interact and present technical solutions to customers and prospects.

Hanyang University, Seoul, South Korea

BS in Mechanical Engineering

Relevant Courses: Computer-aided Geometric modeling, Numerical Analysis, Dynamics

Dynamics, Strength of Materials, Heat Transfer, Electric engineering, Thermodynamics,

Creative Computing, Probability & statistics, Understanding New Business Environment

Percentage: 80.8/100

Kyung Hee University, Seoul, South Korea

Korean Language Course

Completion of intermediate level- Test of Proficiency in Korean (TOPIK): Level 4

UNIKL MIIT, Kuala Lumpur, Malaysia

Foundation for Korean University

CGPA: 3.73

Sultan Abdul Hamid College, Kedah, Malaysia

High school

SPM: 10’As (Science stream and account)