Administrative Assistant - Suvinsa Sdn Bhd - Malaysia
(2026-02)
- Manage the end-to-end documentation process including creation and processing of Purchase Orders (PO) and Delivery Orders (DO)
- Actively monitor and track shipments to ensure timely delivery and resolve any transit delays with logistics partners
- Oversee stock levels and inventory accuracy to support seamless business operations and prevent stockouts
- Prepare and maintain comprehensive reports including Pending Order Reports and daily, weekly, and monthly Order Summary Reports to assist management in decision-making
- Liaise between suppliers, warehouse teams, and management to align order fulfillment with delivery schedules
Video Editor Assistant - Roamie Project - Malaysia
(2025-06 - 2026-01)
- Assisted in the production of high-quality video content, ensuring alignment with project goals and brand standards
- Utilized Adobe Premiere Pro and CapCut for professional-grade editing including color correction, audio syncing, and motion graphics
- Worked closely with the creative team to streamline the video delivery pipeline and meet production deadlines
Lead Automation Developer / Assistant Team Lead - RJ Nutraceuticals - Malaysia
(2025-02 - 2025-06)
- Directed digital transformation projects using Make.com and n8n to automate omnichannel messaging and internal workflows
- Served as Assistant Team Lead for the deployment of CloudTalk CRM, managing agent plans and system configuration from the ground up
- Developed automated solutions that significantly reduced manual data entry and improved task efficiency across the department
- Provided guidance on technical implementations and ensured CRM tools were optimized for the telemarketing team
Customer Service Executive - RJ Nutraceuticals - Malaysia
(2023-02 - 2023-12)
Promoted to Junior Executive Customer Service within less than 1 year of employment
- Managed customer service operations across multiple brands simultaneously
- Handled customer inquiries and complaints via multiple channels: Shopee, Email, WhatsApp, Lazada, TikTok, Facebook, and Instagram
- Developed and implemented Standard Operating Procedures (SOP) for customer service response protocols
- Prepared weekly and monthly sales reports and customer complaint summaries for management review
- Managed customer service part-time staff from international markets: Indonesia, Singapore, Hungary, Romania, and Vietnam
Admin cum Customer Service Assistant - RJ Nutraceuticals - Malaysia
(2023-02 - 2023-12)
- Handled daily administrative operations and provided high-level support for a nutrition-focused company
- Managed stock records and logistics coordination using Excel and Google Sheets for precise data tracking
- Resolved complex customer inquiries and maintained positive client relationships through effective communication
Freelance Video & Photo Editor - Self-Employed - Malaysia
(2022-01 - 2022-12)
- Collaborated with artists and underground musicians to produce lyric music videos (known as xnofick)
- Designed and decorated promotional posters for events
- Captured event photography and performed post-production editing using Adobe Photoshop
Sales Executive - WIB Tech Solution - Malaysia
(2021-07 - 2021-10)
- Ranked #1 Sales Professional from July to October with over RM 70,000 in annual sales
- Led sales department with the highest quarterly sales for four consecutive months
- Retained clients and extended contracts by addressing issues and negotiating new contracts that satisfied client needs
- Conducted presentations about products to large and small groups, outlining optimal benefits and competitive advantages
Waitress (Part-Time) - Tomyam Putih - Machang, Kelantan
(2017 - 2019)
- Provided approachable and quick service to customers in a fast-paced restaurant environment
- Demonstrated stamina and reliability working long shifts during evenings and weekends
- Delegated tasks and created new set-up routines that saved an hour of preparation time each night
