Ariff Aiman

Results-driven professional with experience in quality assurance, retail operations, team supervision, sales management, and customer service across manufacturing and retail industries. Strong background in KPI monitoring, quality improvement, operations coordination, staff supervision, inventory management, and Lean Six Sigma initiatives. Proven ability to collaborate across departments, solve operational challenges, improve business performance, and lead teams towards achieving organizational objectives.

Holds a Bachelor's Degree with First Class Honours and is seeking an Executive, Team Leader, or Supervisor position where leadership, operational excellence, and continuous improvement are valued.

QAQC Officer at EV Precision Sdn Bhd (2025-05 – Present)

• Performed incoming inspections for raw materials.
• Conducted final inspections before product release.
• Verified dimensions using precision measuring instruments.
• Recorded inspection findings within quality documentation.
• Identified defects requiring corrective actions.
• Supported CAPA implementation reducing recurring defects.
• Reduced defect rate from nineteen to ten percent.
• Supported Lean Six Sigma improvement initiatives.
• Collaborated with production improving product quality.
• Prepared quality reports for management review.

Assistant Sales To Manager at Eco Shop Marketing Sdn Bhd (2022-11 – 2025-05)

• Reported inventory shortages to Area Manager.
• Prepared staff duty rosters for dual shifts.
• Monitored monthly sales exceeding RM300,000 targets.
• Reviewed customer service performance and KPIs.
• Supported recruitment and overtime administration.
• Managed merchandise displays following company standards.
• Verified store cleanliness before daily operations.
• Monitored fire safety equipment compliance.
• Supported daily operational planning activities.
• Prepared operational reports for management review.

Marketing Assistant at JS Home Living Sdn Bhd (2022-09 – 2022-11)

• Supported live selling operations through social media.
• Promoted products during marketing campaigns.
• Responded to customer enquiries promptly.
• Resolved customer issues professionally.
• Prepared weekly sales performance reports.
• Compiled monthly sales analysis reports.
• Updated promotional campaign information.
• Maintained customer engagement throughout campaigns.

Telemarketer (Internship) at Fauzee Mustaffa & Associates Sdn Bhd (2022-03 – 2022-07)

• Promoted insurance products through outbound calls.
• Explained product benefits to customers.
• Collected customer information accurately.
• Maintained customer contact databases.
• Performed sales follow-up activities.
• Prepared customer survey reports.
• Answered customer enquiries professionally.
• Generated potential sales opportunities.
• Recorded customer interaction details.

Sales Representative (Freelancer) at Tonewow Sdn Bhd (2020-01 – 2022-02)

• Identified potential customers through prospecting activities.
• Presented product features to customers.
• Negotiated pricing with prospective buyers.
• Prepared sales agreements accurately.
• Maintained long-term customer relationships.
• Handled customer enquiries professionally.
• Collaborated with internal sales teams.
• Achieved assigned sales objectives.
• Updated customer databases regularly.

Bachelor in Social Work in Social Science – Universiti Sultan Zainal Abidin (UniSZA) (2022-12)

Diploma in Islamic Studies And Information Technology – Universiti Sultan Zainal Abidin (UniSZA) (2018-07)