Jeff Studio

Hospitality professional with over 24 years of experience leading housekeeping, hotel operations, facilities management and preventive maintenance across luxury, business and budget hotels. Proven track record in operational excellence, cost control, team leadership, quality assurance, SOP implementation and guest satisfaction.

Cluster Executive Housekeeper at Berjaya Hotels & Resorts (2023-10 – 2025-06)

Lead housekeeping operations across multiple hotel properties within the cluster, ensuring brand standards, guest satisfaction, manpower planning, budget control, preventive maintenance coordination, quality audits and SOP implementation.

Group Operations Manager at Tune Hotels Group (2016-07 – 2023-10)

Oversaw hotel operations across multiple properties including housekeeping, front office, engineering and facilities. Managed KPIs, operational budgets, SOP implementation, staff development and continuous operational improvements.

Housekeeping & Maintenance Manager at Shaftsbury Serviced Suites (2013-04 – 2016-07)

Managed housekeeping and engineering operations, preventive maintenance and contractor performance.

Housekeeping Executive (HOD) at Swiss-Garden Hotel & Residences / Swiss-Inn KL (2011-02 – 2013-04)

Led departmental operations, inventory, cost-saving initiatives and quality improvements.

Operation Executive at Malaysian Harvest Sdn Bhd (2009-05 – 2011-02)

Managed cleaning operations across shopping malls and supervised operational teams.

Housekeeping / Operations Supervisor at Sunway Pyramid (2008-02 – 2009-05)

Supervised cleaning operations and contractor performance.

Housekeeping Management Supervisor at Plaza Metro Kajang (2006-06 – 2008-02)

Managed housekeeping programmes and building cleanliness.

Housekeeping Supervisor at Putrajaya Marriott Hotel (2002-12 – 2006-06)

Supervised teams, training and operational standards.

Housekeeping Attendant at Hotel Equatorial Bangi (2002-05 – 2002-12)

Started hospitality career in public area housekeeping.