Ariff Hamdan

PMO and Governance professional with 6+ years' experience across banking and insurance, specialising in project governance, portfolio coordination, financial/funding governance, management reporting, risk and issue tracking, stakeholder management and process improvement. Experienced in supporting complex enterprise initiatives, senior management and cross-functional stakeholders within Maybank and Etiqa. Strong track record in developing governance frameworks, reviewing 200+ funding papers, supporting 680-FTE resource planning, managing 200+ governance requests and coordinating 150+ leadership engagements annually.

Audit Associate, Audit Secretariat & Governance at Maybank (2025-07 – Present)

• Supported PMO and governance oversight across Group-level Audit Committees and senior management forums, coordinating multiple concurrent workstreams and deliverables.
• Tracked issues, actions and management commitments, escalating overdue matters and supporting timely remediation.
• Conducted quality assurance reviews of management and governance materials for completeness, accuracy and compliance.
• Prepared executive reports, management updates and decision-support materials for senior stakeholders.
• Coordinated cross-functional stakeholders across business, risk, technology and support functions to resolve issues.
• Strengthened governance processes, documentation standards, record management and decision-making support.

Executive, PMO Secretariat & Governance at Maybank (2023-02 – 2025-06)

• Supported PMO and governance activities across strategic initiatives, coordinating reporting and stakeholder requirements.
• Developed M25+ Funding Governance & Framework and reviewed approximately 200 funding papers, strengthening funding controls and management oversight.
• Built management dashboards and tracking mechanisms for initiatives, approvals, actions, funding requirements and key deliverables.
• Managed 200+ governance requests, coordinating stakeholders, resolving outstanding requirements and escalation of issues.
• Supported resource/headcount planning for ~680 FTEs, consolidating workforce data and preparing management reporting for business planning.
• Coordinated 150+ leadership meetings annually, managing multiple concurrent stakeholders, priorities and deliverables.
• Established and maintained centralised Confluence repositories for project, governance, policy documentation.
• Prepared executive presentations, status reports and management updates, translating into concise decision-support insights.
• Contributed to initiatives associated with collective revenue growth of RM1.2bn FY2023 and RM3.4bn FY2024 through planning, governance and management support.

Auto Assist Contact Centre Operations Consultant at Etiqa Insurance & Takaful (2020-07 – 2023-02)

• Performed data analysis, performance reporting and operational monitoring to identify issues and support management decisions.
• Coordinated issue resolution across stakeholders, vendors and service providers, ensuring timely closure of operational matters.
• Performed data/document quality assurance and reviewed service agreements and operational records against business requirements.

Group Business Administrative Executive at Etiqa Insurance & Takaful (2019-11 – 2020-07)

• Supported business initiatives through management reporting, business proposals, procurement, tender and contractual documentation.
• Coordinated internal and external stakeholders and maintained structured documentation and reporting processes.

Bachelor of Corporate Administration (Honours) in Corporate Administration – Universiti Teknologi MARA (2017 – 2019)

Diploma in Corporate Administration in Corporate Administration – Universiti Teknologi MARA (2014 – 2017)