Yuen

E-commerce and marketing professional with 8 years of experience supporting US and Western markets — managing customer follow-ups, repeat orders, and after-sales coordination. Skilled in digital marketing, lead generation, and customer engagement, with a proven track record of building long-term client relationships. Experienced in CRM systems, order tracking, and interdepartment coordination.

Detail-oriented, responsive, and willing to travel overseas to support customer visits, exhibitions, and market research. Fluent in English, Bahasa Malaysia, and spoken Cantonese. Ready to support marketing and sales activities to achieve company goals.

Independent E-commerce Operator at Self-employed / Online platforms (2018 – Present)

• Developed and executed marketing and sales activities to drive revenue and customer acquisition
• Managed end-to-end customer support for US and Western markets — handling inquiries, quotations, repeat orders, and after-sales follow-ups
• Teamed up with partners on 5,000+ transactions across EpicNPC, Facebook, and Discord – primarily for US/Western customers via PayPal and bank transfers
• Supported marketing and lead generation activities through influencer collaborations and community engagement (700k+ members)
• Maintained detailed customer records, order tracking reports, and follow-up schedules using CRM tools like HubSpot
• Resolved every dispute professionally – built sustainable customer relationships through open and responsive communication
• Prepared sales forecasts, tracked performance, and contributed to strategic planning

Personal Trainer at Kompleks Rakan Muda, Kampar (2015 – 2026)

• Managed client appointments, bookings, and follow-ups independently – ensuring satisfaction through attentive service and timely communication
• Handled inquiries via phone calls, text, and in-person conversations to generate leads

Marketing Wealth Advisor at AL Finance Consultancy (2019)

• Identified and qualified potential clients through strategic cold outreach
• Prepared client information, follow-up materials, and maintained customer records
• Referred qualified leads to agents and tracked follow-ups to closure

Counter Staff & Fitness Instructor at NC Fitness Gym, Kampar (2016 – 2017)

• Sold memberships through online channels and face-to-face, building repeat client relationships and guided members through fitness programs
• Responded promptly to customer inquiries — delivering solution-focused customer service and building trust

Bachelor's Degree in Marketing – Universiti Tunku Abdul Rahman (UTAR) (2018)