Retail Store Executive - DHL Express India Pvt Ltd
Working as Retail Store Executive in DHL Express India Pvt Ltd as an outsource for 2.5 years
- Assessing customers' needs and suggesting solutions to their problems.
- Working with cash registers and processing payments.
- Setting and attaining sales goals.
- Giving customers advice about sales and promotions.
- Preparing Sale report of Stores and handling all inbound & outbound queries.
- Handling stores inventory.
- Maintaining the entire file for Audit.
Team Leader - DHL Express India Pvt Ltd
(2016)
Working in DHL Express India Pvt Ltd. As Team Leader Since 2016 till date
- Assist the Supervisor in day-to-day activities and to support and provide guidance to their peers.
- Act as a mentor for the trainees/ Government Apprentices/ Probationers and train them.
- Carry out audit of the service station as and when required.
- Constantly monitor performance of team members and provide or recommend re-training if need be.
- Assist in the implementation of projects for service improvement and / or cost reduction.
- Ensure Security practices and policies that support the business needs are met.
- Conduct vehicle audit on regular basis, analyze and give recommendation.
- Maintaining relationships with internal and external customers for better performance.
- Responsible for utilizing logistics IT systems or software to optimize procedures
- Responsible for maintaining accurate logs of all transportation and goods.
- Manage customer grievances and send them to the appropriate department when necessary.
- Imparts First Aid training for the employees.
- Conduct refresher courses for the employees.
- Managing the cash activity.
- Maintained quality service by following organization standards
- Assist SCM to Prepare Operation reports for improvement
- Attend self-improvement training and recommend team members to the appropriate training sessions
- Managing the vendor relationship and process the invoices.
