Atʋɭ Rʌɩ
Business Transformation Senior Analyst
Bakat
Kuala Lumpur, Kuala Lumpur0Ahli sejak 4 April 2023
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Tentang
Having ~6+ years of experience in a Digital Marketing background where successful handling SEO, SMO, Content Development & Content Moderation. Presently working in Malaysia with Accenture as a Business Transformation Senior Analyst.
Pengalaman
Project Salsa: (Bytedance)
- AHT Baselining Study for Hindi & Arabic Market
- AIDT Deployment for all Markets
- Flashcard Deployment for Thai Market
- Quality Framework
Project Hawk: (Lazada, Alibaba)
- Preparing OE Documents for all LOB (Ads Review/P&C/UGC/Appeals/Regional/RAAS/IPR/Fraud)
- Driving Insights & Ideas to all LOB's
- BT Orientation
- End to End Study for entire Project Hawk
- Transformation Roadmap for Project Hawk
- Completed "Keyword Highlighter" Project for Ads, P&C & UGC where identified Annualized Benefit of $9K
- Driving "Policy Decision Map" Project for IPR LOB which increase the Quality Score from 98% to 100%
- Driving Time & Motion Study for all LOB's (Ads, P&C, UGC, IPR, Regional, Fraud, Appeal & Risk)
- Driving Ideation League to generate Ideas & Insights
- Time & Motion Study for Single Tabs Vs. Multiple Tabs to understand which process is better for reviewers to increase their Productivity & AHT for P&C & Identified Annualized Benefit of $29K
- Time & Motion Study for AHT Vs. SOW regarding Capacity Plan
- Completed "Ask Me Query Tool" Project for Ads, P&C & UGC where Identified Annualized Benefit of $3K
- Completed "Manual Task Project" for all LOB's and Identified Annualized Benefit of $62K
- Completed "Automate Normal/Pass Button" for UGC and Identified Annualized Benefit of $500
- Completed "Automate Violate Button" for UGC and Identified Annualized Benefit of $600
- Completed "Hyperlink to URL" Project for UGC and Identified Annualized Benefit of $3K
- Completed "Project CAR C" for UGC and Identified Annualized Benefit of $3K
- Completed "Product Based Sorting" Project for Ads and Identified Annualized Benefit of 14K
- Completed "Auto Zoom" Project for P&C and Identified Annualized Benefit of $500
- Completed "Optimized Detail Tab" Project for Ads & Saving 1K Hrs. annually
Pendidikan
1- Trained in Lean Six Sigma Green Belt Certification in 2020
2- Completed Master of Business Administration (MBA) in 2018. Specialization in IT & HR
3 - Completed Master of Computer Application (MCA) in 2016. Specialization in Computer Science
4- Completed Bachelor of Computer Application (BCA) in 2014. Specialization in Computer Science
