Beatty More

Experienced automotive customer experience and after-sales specialist with more than 30 years of practical experience across dealership service, after-sales, customer care, workshop operations, team leadership and management. Nationally recognised for customer-service and service excellence, including four national awards/achievements during a career spanning Toyota, Mercedes-Benz, BMW and other automotive businesses. Extensive experience managing after-sales operations, monitoring customer experience and performance, identifying operational bottlenecks, resolving customer concerns, developing teams and implementing service-improvement processes.

Now seeking part-time or remote opportunities where this practical automotive and customer-service expertise can add value, particularly in automotive AI evaluation/training, customer experience, after-sales support, customer success and AI-assisted customer service.

Dealer Consultant at Tracker Connect (Pty) Ltd (2021-12 – Present)

Dealer consulting experience in the automotive environment.

Freelance Tourist Guide at Self-Employed (2019-07 – 2021-11)

Registered Western Cape Historical Tourist Guide; historical and recreational tours mainly in Cape Town and surrounding areas.

After-Sales Manager at Lynn Schroeder BMW (2015-05 – 2019-06)

Managed after-sales operations, teams and processes; monitored customer experience and performance; supported service improvement and team development.

Service Manager at Gresse Motor Group (2010-10 – 2014-10)

Managed service operations across a multi-brand motor group environment. Brands: Toyota, Hino, VW & Audi.

Customer Service Manager at Market Toyota Culemborg (2009-03 – 2010-09)

Managed customer-service responsibilities within a Toyota dealership environment.

Owner at Automotive Fitment Centre (2008-01 – 2009-03)

Owned and operated an automotive fitment business.

Mercedes-Benz Service Advisor / Sales Executive at Stanmar Motors (2004-06 – 2008-01)

Service-advisor and sales responsibilities within a Mercedes-Benz dealership.

Service Manager at Mossel Bay Toyota (2001-09 – 2003-07)

Managed dealership service operations.

Service Manager at John More Motors (1997-06 – 2001-08)

Managed automotive service operations.

Customer Care Team Leader at Hyundai (1995-01 – 1997-05)

Led customer-care team activities.

Mechanical Apprentice at John More Toyota (1990-08 – 1993-12)

Completed practical automotive mechanical apprenticeship experience.

Grade 12 – Warrenton High School (1988)

N3 in Diesel & Motor Trade – Northern Cape Technical College (1991)

Service and Sales Management Training

Multiple certified leadership and management training programmes