Priya Krishnan

MBA candidate with over 12 years of experience across automotive, engineering, quality control, logistics, after-sales operations, warranty administration, customer service, reporting, and process coordination. Experienced in warranty claims management, operational compliance, customer relationship management, and process improvement. Seeking opportunities in Management, Operations, Business Analysis, or Process Improvement.

Warranty Executive at SISMA Auto (KL) Sdn. Bhd. (2023-01 – Present)

• Manage end-to-end warranty and goodwill claims in accordance with Volvo standards.
• Ensure timely claim submission, monitoring, and resubmission.
• Coordinate recalls, field actions, and service campaigns.
• Conduct warranty audits and maintain compliance documentation.
• Liaise with Volvo principal regarding warranty approvals.

Service Executive at KMW Auto Sdn. Bhd. (2021-01 – 2023-12)

• Managed after-sales customer service and warranty administration accordance with Kia standards.
• Coordinated service appointments and repair documentation.
• Processed FSM and warranty claims.
• Maintained customer satisfaction through effective communication.

Admin cum Sales Executive at Shin Yo Engineering Sdn. Bhd. (2017-01 – 2020-12)

• Prepared quotations, tenders, invoices, purchase orders, and reports.
• Coordinated customer orders, suppliers, and logistics.
• Managed customer enquiries and complaint resolution.

QC & Logistics Executive at Arah Dagang Sdn. Bhd. (2013-01 – 2017-12)

• Performed quality inspections and ensured compliance with specifications.
• Coordinated inbound and outbound logistics operations.
• Maintained inventory records and shipping documentation.
• Worked with suppliers and transport providers to ensure timely deliveries.

Master of Business Administration in MBA – University Tun Abdul Razak (UNIRAZAK) (2024-01 – 2026-12)

Diploma in Information Technology & Communications – ISBA UK Thinking Skill College (2012-01 – 2014-12)