Chen Qiyen

• Ambitious, career-focused jobseeker, eager to participate in Management Associate Programme with the goal of becoming part of Top Management team eventually.
• Detail-oriented employee seeking a job opportunity to establish a long-term career while making positive contributions.

HONG LEONG BANK BERHAD

2022-04 – Current

PERSONAL FINANCIAL SERVICES EXECUTIVE, GRADUATE TRAINEE PROGRAM

FIRST ROTATION: CUSTOMER CONTROL & PROCESS IMPROVEMENT

• Managed personal loan product while liaising with Branch Manager, CSOM and more than 300 branches in Malaysia to ensure BNM’s requirements for personal loan submission process and resolving customer and system issues.
• Coordinated with the project team to do system enhancements such as UAT testing to ensure the campaign runs successfully.
• Developed the guidelines of LOAD$, AS400 & Green Earth for the branches in Malaysia to have a better understanding of the personal loan application and submission procedure.

• Managed co-branded credit cards (GSC, Emirates, Airasia) and debit cards while liaising with internal and external stakeholders to ensure product compliance and resolving customer complaints & system issues.
• Acted as the main liaison between GSC, external vendors and internal teams (Marketing Communication & Deposits Team) and launched the HLB GSC BIGGER is BETTER Campaign in conjunction with the GSC BIG Launch.

Bachelor of Arts (Hons) in Business Administration

UCSI UNIVERSITY

• Recipient of Scholarship UCSI University Trust
• CGPA 3.74 (First Class Honours)
• GPA 4.00 (Awarded with Dean List)