Cheryl Raj

Customer service representative who is passionate in providing exceptional experience and delivering customer satisfaction. Skilled in resolving customer inquiries quickly and efficiently. Proficient in offering customer service strategies and possess problem-solving skills. Excellent verbal and communication skills. Respond to customer inquiries promptly and professionally. Provide information about product and services. Able to work independently and as part of a team.

Client Services Specialist at Fitness First Malaysia (2009-05 – 2021-10)

• Maintained a thorough knowledge of company products and services.
• Provided excellent customer service by addressing member concerns, processing transactions and maintaining up-to-date records
• Followed up with clients to ensure satisfaction.
• Established positive relationships with all members while promoting club programs and services.
• Handled inquiries as well as resolved clients complaints and concerns.