F&B Supervisor at Lapisan Pâtisserie (2025-10 – Present)
- Supervise daily café and patisserie operations to ensure smooth service flow and high product quality
- Lead, schedule, and support service staff and baristas to maintain efficiency and teamwork
- Ensure excellent customer service by handling enquiries, feedback, and service recovery professionally
- Oversee opening and closing procedures, including cash handling and daily sales reporting
- Monitor food presentation, hygiene, and cleanliness in compliance with food safety standards
- Manage inventory levels, stock ordering, and wastage control for ingredients and supplies
- Coordinate with kitchen and pastry teams to ensure timely preparation and service
- Train new staff on service standards, menu knowledge, and SOPs
- Enforce company policies, workplace discipline, and service consistency
- Support management in achieving sales targets and improving overall customer experience
Senior Retail Associates at Victoria's Secret (2024-02 – 2025-09)
- Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
- Processes customer transactions accurately and efficiently and creates lasting customer impressions
- Demonstrates behaviours that create a highly satisfying cash wrap experiences
- Utilizes mobile point of sale (MPOS) units during peak times
- Ensures cash wraps are maintained and stocked with appropriate level of packaging and other supplies
- Reinforces store strategy to reduce shrink
- Maintains and awareness of loss prevention by supporting a culture of honesty and connecting the link of between customer service and shrink
Community Health Worker at Kuala Lumpur AIDS Support Services Society (2023-09 – 2024-01)
- Helping out client who diagnoses with STD & STI
- Providing STD & STI test and give a consultation to the client
- Reaching out client by doing event / booth to be aware about health
- Keep updating all the client for keep repeating to do the test
- Reach every rate (KPI) that has been made for every month
Senior Barista & Operation at Starbucks (2022-08 – 2023-08)
- Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
- Processes customer transactions accurately and efficiently and creates lasting customer impressions
- Demonstrates behaviours that create a highly satisfying cash wrap experiences
- Utilizes mobile point of sale (MPOS) units during peak times
- Ensures cash wraps are maintained and stocked with appropriate level of packaging and other supplies
- Reinforces store strategy to reduce shrink
- Maintains and awareness of loss prevention by supporting a culture of honesty and connecting the link of between customer service and shrink
Barista & Store Assistant at Coffee Bean and Tea Leaf (2022-02 – 2022-07)
- Preparing & handling food and beverages
- Reach every target ( ADD-ON ) for every transaction been made by customer from (POS)
- Keep store clean & and tidy to ensure the quality preparation for the food & beverages
- Keep customers satisfied with the service
- Suggesting selling to the customer to fulfill customers desire for every transaction
- Prepare and serve a variety of hot and cold beverages such as coffee, espresso, tea, frappes, and specialty drinks in accordance with company recipes and standards
- Work efficiently with other team members to ensure smooth café operations.
Barista at Secret Recipe (2019-01 – 2022-01)
- Preparing & handling food and beverages
- Count the stock to prevent any losses
- Keep store clean & and tidy to ensure the quality preparation for the food & beverages
- Keep customers satisfied with the service, work efficiently with other team members to ensure smooth operations.
- Suggesting selling to the customer to fulfill customers desire for every transaction
- Prepare and serve a variety of hot and cold beverages such as coffee, espresso, tea, frappes, and specialty drinks in accordance with company recipes and standards
