Daniel Sazali

To deliver outstanding results in the food and beverage industry by leveraging my experience as an F&B Supervisor and Senior Barista with globally recognised brands such as Starbucks and Victoria's Secret. I am dedicated to providing excellent customer experiences, leading teams with professionalism, and managing daily operations efficiently, while continuously developing my skills and contributing to the organisation's growth alongside a collaborative team.

F&B Supervisor at Lapisan Pâtisserie (2025-10 – Present)

• Supervise daily café and patisserie operations to ensure smooth service flow and high product quality
• Lead, schedule, and support service staff and baristas to maintain efficiency and teamwork
• Ensure excellent customer service by handling enquiries, feedback, and service recovery professionally
• Oversee opening and closing procedures, including cash handling and daily sales reporting
• Monitor food presentation, hygiene, and cleanliness in compliance with food safety standards
• Manage inventory levels, stock ordering, and wastage control for ingredients and supplies
• Coordinate with kitchen and pastry teams to ensure timely preparation and service
• Train new staff on service standards, menu knowledge, and SOPs
• Enforce company policies, workplace discipline, and service consistency
• Support management in achieving sales targets and improving overall customer experience

Senior Retail Associates at Victoria's Secret (2024-02 – 2025-09)

• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Processes customer transactions accurately and efficiently and creates lasting customer impressions
• Demonstrates behaviours that create a highly satisfying cash wrap experiences
• Utilizes mobile point of sale (MPOS) units during peak times
• Ensures cash wraps are maintained and stocked with appropriate level of packaging and other supplies
• Reinforces store strategy to reduce shrink
• Maintains and awareness of loss prevention by supporting a culture of honesty and connecting the link of between customer service and shrink

Community Health Worker at Kuala Lumpur AIDS Support Services Society (2023-09 – 2024-01)

• Helping out client who diagnoses with STD & STI
• Providing STD & STI test and give a consultation to the client
• Reaching out client by doing event / booth to be aware about health
• Keep updating all the client for keep repeating to do the test
• Reach every rate (KPI) that has been made for every month

Senior Barista & Operation at Starbucks (2022-08 – 2023-08)

• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Processes customer transactions accurately and efficiently and creates lasting customer impressions
• Demonstrates behaviours that create a highly satisfying cash wrap experiences
• Utilizes mobile point of sale (MPOS) units during peak times
• Ensures cash wraps are maintained and stocked with appropriate level of packaging and other supplies
• Reinforces store strategy to reduce shrink
• Maintains and awareness of loss prevention by supporting a culture of honesty and connecting the link of between customer service and shrink

Barista & Store Assistant at Coffee Bean and Tea Leaf (2022-02 – 2022-07)

• Preparing & handling food and beverages
• Reach every target ( ADD-ON ) for every transaction been made by customer from (POS)
• Keep store clean & and tidy to ensure the quality preparation for the food & beverages
• Keep customers satisfied with the service
• Suggesting selling to the customer to fulfill customers desire for every transaction
• Prepare and serve a variety of hot and cold beverages such as coffee, espresso, tea, frappes, and specialty drinks in accordance with company recipes and standards
• Work efficiently with other team members to ensure smooth café operations.

Barista at Secret Recipe (2019-01 – 2022-01)

• Preparing & handling food and beverages
• Count the stock to prevent any losses
• Keep store clean & and tidy to ensure the quality preparation for the food & beverages
• Keep customers satisfied with the service, work efficiently with other team members to ensure smooth operations.
• Suggesting selling to the customer to fulfill customers desire for every transaction
• Prepare and serve a variety of hot and cold beverages such as coffee, espresso, tea, frappes, and specialty drinks in accordance with company recipes and standards

Sijil Pelajaran Malaysia – SMK BUKIT KEPAYANG (2018)

Diploma in Management – Open University Malaysia (2026)