Partnership Operations - ZALO GROUP (VNG CORPORATION)
(2024-06 - 2026-05)
- Handled a high volume of daily inquiries from Creators via chat, call, email and community channels.
- Review & moderate PUGC and UGC to ensure compliance with platform policies.
- Captured Creator feedback and product complaints to support product improvement initiatives.
- Collaborated with cross-functional (product teams) to identify, report, and deliver solutions for technical system issues and defects.
- Developed user manuals and internal SOPs to standardize workflows and improve operational quality.
- Conducted training sessions for internal teams.
- Prepared weekly and monthly reports to the team.
- Hosted an online workshop to train the Creator Community.
Student Success Officer - TALKFIRST ENGLISH SCHOOL (VIETNAM)
(2023-02 - 2024-05)
- Acted as the first point of contact at the front desk, handling student inquiries, feedbacks & complaints.
- Managed and curated student enrollment documentation and data tracking using Google Sheets and CRM tools.
- Contributed to enrollment growth by maintaining high-quality service standards and building strong relationships to deliver an optimal learning experience.
- Supported administrative operations, including procurement and clerical tasks, while adhering to strict internal policies and deadlines.
- Best Enrollment Inspirer of December 2023
- Best Spillover of the team
Account Coordinator - ENGAGE PLUS AGENCY (EVENT & ACTIVATION)
(2022-01 - 2023-01)
Clients: VNG - California Fitness - Samsung
- VALORANT x INTEL TECH CAM 2022
- VALORANT x UEC FINAL
- CALIFORNIA x SAMSUNG
- Executed detailed quality inspections of installation imagery across retail mobile stores in Vietnam. Validated visual data against Apple's strict global standards before submitting final reports to the Apple system
- Managed client orders and developed project briefs for the internal team.
- Led internal debriefs and coordinated with teams to ensure project goals were met.
- Monitored project performance and oversaw onsite operations for events and activations.
