IT Support Engineer (Level 2)
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I am a Level 2 Application Support Engineer with hands-on experience supporting accounting and business software systems, including SalesHero App, SQL Accounting, and Autocount Accounting. My role focuses on diagnosing complex system issues, performing root cause analysis, troubleshooting database and server-related problems, and supporting system integrations and data synchronization. I regularly work with SQL queries for data validation and issue resolution, collaborate with development teams on bug analysis, and assist clients with system configuration, data migration, and best practices. I am passionate about system reliability continuous learning, and delivering effective technical solutions that improve business operations.
Experienced Application Support Engineer (Level 2) with strong expertise in supporting business and accounting software systems, including SalesHero App, SQL Accounting, and Autocount Accounting. Skilled in troubleshooting complex application, server, synchronization, and database-related issues using SQL Server (SSMS), performing root cause analysis, and ensuring data accuracy through migration and validation. Proven ability to collaborate with development teams on bug replication and resolution, while effectively communicating with clients, managing incidents, documenting solutions, and providing user training in a fast-paced support environment.
Bachelor of Computer Science (Honours)
Taylor’s University | Jun 2020 – Aug 2023
Diploma in Information Technology (Dean’s List)
Taylor’s University | Apr 2018 – Apr 2020
