Eric Zheng

Hotel General Manager with 20+ years of hospitality experience across international brands including IHG, Marriott, Shangri-La and Mission Hills. Experienced in large-scale resort and hot-spring spa operations, hotel pre-openings, turnarounds, Mainland China source-market development and owner relations. Track record of improving market share, profitability and guest satisfaction while upholding brand standards and delivering returns to ownership.

General Manager | Wyndham Garden Guangzhou Huangpu - Wyndham Hotels & Resorts - Guangzhou, China

(2026-07)

151 rooms

• Hold full P&L accountability across rooms and F&B operations, reporting directly to the property owner.
• Lead commercial strategy and corporate account development in the Huangpu market while upholding Wyndham brand standards.

Hotel Manager (GM Role) | Mission Hills Resort Haikou - Mission Hills Group - Haikou, Hainan, China

(2025-08 - 2026-02)

Mission Hills Group Flagship | Guinness World Record — World's largest mineral-spring spa resort (168 pools) | 536 rooms, 10 golf courses, 8 restaurants, 1,600-capacity ballroom

• Held General Manager responsibilities with full P&L accountability across rooms, F&B, hot springs, spa and complex event operations, reporting directly to the Group Chairman.
• Achieved the #1 revenue ranking among all Haikou five-star hotels for key themed gala events (Mid-Autumn Festival, Christmas Starlight Night) via integrated all-staff sales campaigns and bundled stay-and-dine packages.
• Conceptualized and launched the “Food Carnival” street program, building strong local brand equity and driving significant cross-property foot traffic into the resort's affiliated retail mall.
• Negotiated an electricity-tariff reduction with the local utility provider (RMB 0.4749 to 0.3910 / kWh), delivering RMB 1.85 million in annual energy savings to ownership.
• Secured the Five-Leaf Green Hotel Certification (China's highest national sustainability tier), integrating luxury hospitality with global ESG benchmarks.
• Repositioned an underutilized lawn area into a dedicated outdoor wedding venue, creating a new high-margin event revenue stream with minimal capital expenditure.

General Manager | EVEN Hotel Guangzhou Baiyun Station - IHG Hotels & Resorts - Guangzhou, China

(2024-09 - 2025-08)

228 rooms | Pre-opening | Upscale lifestyle wellness-focused brand

• Delivered an on-time, on-budget pre-opening under severe budget and staffing constraints, coordinating construction teams, third-party consultants, and IHG corporate support.
• Built an early-stage revenue pipeline through systematic account development and relationship-building with Greater Bay Area enterprises.
• Elevated pre-opening brand visibility via lifestyle influencer partnerships and premium hospitality cross-promotions, securing complimentary promotional video assets.

General Manager | Holiday Inn Express Nanning Jiangnan - IHG Hotels & Resorts - Nanning, Guangxi, China

(2020-11 - 2024-09)

169 rooms | Pre-opening & operations | Select-service hotel with meeting & F&B facilities

• Awarded the IHG Gold Dragon Award (2023) for top annual performance and consecutive Corporate Silver Dragon Awards (Q1–Q3 2024); consistently exceeded all Winning Metrics targets.
• Maintained the #1 RGI ranking versus the competitive set throughout tenure; achieved full occupancy within the first month of opening while sustaining a 4.8–4.9 Ctrip rating.
• Negotiated a substantial lease reduction through strategic stakeholder management, saving ownership RMB 6 million annually.
• Concurrently appointed Pre-opening General Manager for Holiday Inn Express Jiangmen East Station (128 rooms, Apr–Sep 2023) — led a dual-property mandate to an on-time, on-budget opening while directing full Nanning Jiangnan operations.
• Led competitive market intelligence and flexible revenue positioning to drive customer-acquisition campaigns across Guangxi and Greater Bay Area markets; developed a team member into General Manager.

General Manager | Fairfield by Marriott Jingdezhen - Marriott International - Jingdezhen, Jiangxi, China

(2019-07 - 2020-11)

108 rooms | First international chain hotel in Jingdezhen — Turnaround Project

• Transformed a loss-making property into the market leader, driving 90.7% revenue growth (H2 vs. H1 2019) through dynamic pricing optimization and targeted capture of Yangtze River Delta demand (Jiangsu, Zhejiang, Shanghai).
• Analyzed government development plans to open high-yield infrastructure corporate segments, securing long-term contracts with China Railway Fourth Bureau, China State Construction First Bureau and the Underground Pipeline Corridor project.
• Partnered with premium travel networks to design ceramic-heritage educational tour packages, capitalizing on local cultural assets to secure high-volume group bookings.
• Achieved Marriott Guest Voice ITR 92.1/100 (2020), ranking #1 among all Fairfield-brand hotels in Asia Pacific; passed the 2019 Brand Standards Audit (BSA) with a Brand Score of 100% and Operations Score of 99.3%.
• Sustained performance through COVID-19 with 14.1% revenue growth and 27.8% profit growth YoY (2020), holding #1 RGI market-wide and #1 TripAdvisor in Jingdezhen for 12 consecutive months.
• Reduced monthly staff turnover from 12.34% to 1.17% (8 consecutive months of zero turnover); developed 2 GMs and 1 Director of Operations from the team.

Rooms Division Manager | Mission Hills Resort (Shenzhen / Dongguan) - Mission Hills Resort - Guangdong, China

(2016-03 - 2019-07)

334 rooms | World’s largest golf complex (Guinness World Records) — 12 courses, 216 holes

• Elevated the resort's TripAdvisor ranking from outside the Top 20 to #1 among 1,184 local hotels within 18 months; held the top spot for 13 consecutive months.
• Generated nearly RMB 6 million annually in high-margin upsell and family-package revenue through all-staff direct-sales initiatives and customized family-stay promotions targeting GBA golf and leisure segments.
• Transformed the Recreation Center from a cost center into an active revenue-generating business unit, doubling holiday revenue yields.
• Maintained a 2–2.5% monthly staff turnover rate (industry benchmark: 8–12%) while consistently ranking #1 in guest-satisfaction metrics.

Rooms Division Manager - Island Skylight Resort - Huizhou

(2013 - 2015)

Senior Guest Service Manager & SPG Champion - Sheraton Hotel Guangzhou - Guangzhou

(2010 - 2013)

Assistant Manager - Mission Hills Resort Shenzhen - Shenzhen

(2009 - 2010)

Room Controller - Futian Shangri-La, Shenzhen - Shenzhen

(2008 - 2009)

Duty Manager - Meritus Hotel, Shantou - Shantou

(2005 - 2008)

Bachelor - Tourism Management - Shandong University, China