Head of Technology at PST Travel Services (2024-01 – Present)
- Lead and oversee IT operations, infrastructure, and cybersecurity across all locations
- Manage travel booking systems and digital platforms, ensuring high performance and reliability
- Support multi-country networking, system integration, and platform standardization
- Liaise with regional teams to align IT strategies and operational requirements
- Lead IT setup for new branch openings, including network, systems, and service readiness
- Ensure smooth IT support and service delivery across all branches
- Manage IT team performance, development, and resource planning
- Coordinate with vendors to deliver efficient and cost-effective solutions
- Ensure data security, backup, and disaster recovery readiness
- Drive digital improvements, innovation, and cost control
IT Manager at BSL Corporation Berhad (2023-01 – 2024-12)
- Led and managed the IT department, overseeing system administrators, network engineers, and support staff.
- Directed the development, implementation, and maintenance of IT infrastructure, ensuring security, availability, and efficiency.
- Managed IT budgets, cost analysis, and procurement of hardware/software solutions.
- Implemented security measures, disaster recovery plans, and compliance policies.
- Negotiated contracts and maintained relationships with IT vendors for high-quality service delivery.
- Provided technical support and strategic IT roadmaps to align with business goals.
IT Manager at Sayfol International School (2022-01 – 2023-12)
- Administered IT systems, including servers, networks, security protocols, and cloud-based solutions.
- Developed IT policies, system audits, and best practices to enhance operational efficiency.
- Conducted IT training sessions for staff and students on applications, security, and troubleshooting.
- Oversaw school management systems, implementing improvements for seamless operations.
- Managed SAP systems, upgrades, patches, and system configurations.
Regional IT Lead at ByteDance (TikTok) (2019-01 – 2021-12)
- Led a team of IT support engineers, managing IT infrastructure across multiple regional offices.
- Conducted troubleshooting, performance monitoring, and system upgrades for critical IT services.
- Managed IT asset deployments, onboarding, and site office planning for new office setups.
- Implemented IT policies, security protocols, and compliance measures to safeguard data integrity.
- Oversaw migration projects, including Zoom to Lark meeting room transitions.
Senior IT Executive at The Nielsen Company (Malaysia) Sdn Bhd (2019-01 – 2019-12)
- Provided IT support for infrastructure, user access, and system performance optimization.
- Implemented IT security best practices and risk mitigation strategies.
- Assisted in enterprise-wide technology upgrades and digital transformation initiatives.
ITO Regional Support Lead at AT&T Worldwide Network Services (2010-01 – 2018-12)
- Managed IT support operations across multiple regions, ensuring SLA compliance.
- Led PC refresh projects, software deployment, and IT infrastructure improvements.
- Implemented network security protocols, data recovery strategies, and compliance frameworks.
Technical Support Specialist at Ericsson Malaysia Sdn. Bhd. (2008-01 – 2010-12)
- Provided Level 2 IT support for Windows environments, network connectivity, and asset management.
- Ensured seamless IT operations through troubleshooting, system monitoring, and maintenance.
