Foo Kevin

Results-driven IT Manager with 20 years of experience in IT infrastructure, security, project management, and enterprise solutions. Adept at leading IT teams, implementing security frameworks, and optimizing IT operations to enhance efficiency and business continuity. Strong expertise in IT governance, system integration, network administration, and cloud technologies.

Head of Technology at PST Travel Services (2024-01 – Present)

• Lead and oversee IT operations, infrastructure, and cybersecurity across all locations
• Manage travel booking systems and digital platforms, ensuring high performance and reliability
• Support multi-country networking, system integration, and platform standardization
• Liaise with regional teams to align IT strategies and operational requirements
• Lead IT setup for new branch openings, including network, systems, and service readiness
• Ensure smooth IT support and service delivery across all branches
• Manage IT team performance, development, and resource planning
• Coordinate with vendors to deliver efficient and cost-effective solutions
• Ensure data security, backup, and disaster recovery readiness
• Drive digital improvements, innovation, and cost control

IT Manager at BSL Corporation Berhad (2023-01 – 2024-12)

• Led and managed the IT department, overseeing system administrators, network engineers, and support staff.
• Directed the development, implementation, and maintenance of IT infrastructure, ensuring security, availability, and efficiency.
• Managed IT budgets, cost analysis, and procurement of hardware/software solutions.
• Implemented security measures, disaster recovery plans, and compliance policies.
• Negotiated contracts and maintained relationships with IT vendors for high-quality service delivery.
• Provided technical support and strategic IT roadmaps to align with business goals.

IT Manager at Sayfol International School (2022-01 – 2023-12)

• Administered IT systems, including servers, networks, security protocols, and cloud-based solutions.
• Developed IT policies, system audits, and best practices to enhance operational efficiency.
• Conducted IT training sessions for staff and students on applications, security, and troubleshooting.
• Oversaw school management systems, implementing improvements for seamless operations.
• Managed SAP systems, upgrades, patches, and system configurations.

Regional IT Lead at ByteDance (TikTok) (2019-01 – 2021-12)

• Led a team of IT support engineers, managing IT infrastructure across multiple regional offices.
• Conducted troubleshooting, performance monitoring, and system upgrades for critical IT services.
• Managed IT asset deployments, onboarding, and site office planning for new office setups.
• Implemented IT policies, security protocols, and compliance measures to safeguard data integrity.
• Oversaw migration projects, including Zoom to Lark meeting room transitions.

Senior IT Executive at The Nielsen Company (Malaysia) Sdn Bhd (2019-01 – 2019-12)

• Provided IT support for infrastructure, user access, and system performance optimization.
• Implemented IT security best practices and risk mitigation strategies.
• Assisted in enterprise-wide technology upgrades and digital transformation initiatives.

ITO Regional Support Lead at AT&T Worldwide Network Services (2010-01 – 2018-12)

• Managed IT support operations across multiple regions, ensuring SLA compliance.
• Led PC refresh projects, software deployment, and IT infrastructure improvements.
• Implemented network security protocols, data recovery strategies, and compliance frameworks.

Technical Support Specialist at Ericsson Malaysia Sdn. Bhd. (2008-01 – 2010-12)

• Provided Level 2 IT support for Windows environments, network connectivity, and asset management.
• Ensured seamless IT operations through troubleshooting, system monitoring, and maintenance.

Master of Data Science in Data Science – HELP University (2019-01 – 2019-12)

Bachelor of Information Technology (Hons.) in Communications & Networking – University Tunku Abdul Rahman (2005-01 – 2005-12)

Diploma in Advanced Computer Engineering Practice in Computer Systems Support – Informatics College (2002-01 – 2002-12)