Hanno Lee

I have always been interested in interacting with people. I'm a fast learner, flexible and able to work under minimum supervision. My previous job experience has nurtured me with a rounded skill set, including management, interpersonal and communication skills as well as the ability to work well under pressure. I'm certain I am able to make a valuable addition to the company. With proper training and guidance, I believe I will become a good team player with CS experience more than 4years.

Crisis Management Specialist

TDCX Malaysia Feb 2022 - Present

Conduct investigations of suspicious claims and activities on the platform.

Manage complex cases, determining validity and resolutions based on policies.

Handle designated inboxes through inbound and outbound tickets/emails,

outbound calls, and casework.

Contact providers and users to obtain additional documentation and verify the information.

Work closely with stakeholders to align on case strategy.

Liaising with other departments to confirm fraudulent account.

Escalate identified fraud rings and risk issues as they arise. Crafting clear and concise resolution plans in order to drive fair and accurate outcomes.

Identifying risk areas, use available data and internal tools to identify process weaknesses, trends, and fraudulent behavior.

Performing risk reviews and recognizing opportunities to prevent future fraud.

Maintaining high levels of confidentiality while performing investigations.

Wawasan Open University

Bachelor of Sales and Marketing

On-going