Hari Prasath

Resourceful network technician with hands-on experience in troubleshooting and data analysis. Expertise in configuring routers and switches, enhancing communication across teams, and delivering effective project outcomes. Transitioning into a new field, leveraging strong analytical and problem-solving skills to contribute to organizational success.

IT SUPPORT at R8 Solution (2023-03 – 2024-01)

• Provided front-line technical support and hands-on network infrastructure assistance by troubleshooting hardware, software, and connectivity issues for end users.
• Assisted senior engineers in deploying and configuring routers, switches, and access points while managing user accounts, system monitoring, and hardware asset inventory.

IT SUPPORT INTERN at R8 Solution (2022-10 – 2023-03)

• Managed helpdesk ticket resolution and end-user onboarding by provisioning workstations, configuring access permissions, and maintaining software patch schedules.
• Documented technical workflows and conducted routine system performance monitoring to proactively address bandwidth bottlenecks and enhance network stability.

Bachelor of Computer Science in Computer Science – Universiti Kebangsaan Malaysia

Diploma in Digital Technology in IT Network – Politekni Balik Pulau